Field Service Engineer

Smiths Detection

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site ensuring first class customer satisfaction.

You will be providing support to our clients in the region of Belgium, Luxembourg and of the south of the Netherlands.

Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Belgian security clearance, sponsorship is not available.

Responsibilities:

• Meet daily service repair needs and drive customer satisfaction
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently
• Review logs for open issues, prepare formal reports for client
• Mainaint and calibrate tools and test equipment
• Provide technical support to client and peers
• Participate in the site surveys, pilot programs, special projects and meetings
• Establish and maintain close relationships with Senior FSEs and Product Managers
• Ensure compliance with health, safety and environmental policies
• Communicates technical information in a clear, concise, and highly effective method
• Informs management and other service departments of technical service issues.

• Education /qualification in engineering (i..e MBO 4 level in electrical, mechanical, electronics/enseignement secondaire technique de qualification) or relevant experience.
• Directly involved in troubleshooting, field repair or technical support activities centered on electrical and mechanical systems, network and connectivity, automation and PLC.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Advanced English & French skills both in oral and writing. Dutch is nice to have.
• Excellent communication, organizational and interpersonal skills.
• Strong client service orientations and ability to handle stressful situations.
• Self-motivated and reliable.
• Driving licence.

What We Offer

• A full-time position in a dynamic, international environment with colleagues from around the world;
• An attractive salary based on experience and knowledge;
• Opportunities for training and professional development, supporting both personal growth and career advancement.
• A range of additional benefits, including a performance-based bonus package, "buddy" assistance, on- call allowance and a company car.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.