BI Operations Manager

Key Responsibilities and Deliverables:
Strategic CoE Alignment & Technology Roadmap Governance

• Serve as the primary strategic liaison between the Business Unit and the Smollan Field Intelligence CoE to evaluate, pilot, and scale corporate technical innovations (e.g., automated workforce tools, next-gen systems features).
• Ensure that the BU strictly adheres to group-wide data architecture guidelines and platform compliance frameworks while successfully prioritising localised technical enhancements within the global IT backlog. End-to-End Operational Ecosystem & Master Data Stewardship
• Govern the overall reliability, system structure integrity, and processing workflows across the BU’s technical engine room - specifically overseeing

Master Data architectures, Mobility tools (SMART), and Workforce Scheduling platforms.

• Accountable for cross-functional data accuracy protocols to ensure that staff-to-store links, secondary master repositories, call cycle structures, and survey logics sync seamlessly without downtime or operational disruption.

High-Impact Commercial Insights & Action-Standard Implementation

• Direct the analytical strategy for the business unit, transforming unstructured market data into
• cohesive, 360-degree performance visibility dashboards for both executive leadership and corporate clients.
• Champion the transition from traditional static reporting to active predictive modeling,
• highlighting performance anomalies, execution blockages, and commercial opportunities that
• drive localised field performance improvements.

Cross-Functional Client & Stakeholder Management

• Partner closely with the Client Development Lead, BU Operations Directors, and customer stakeholders to interpret complex business requirements and negotiate scalable, data-driven SLAs.
• Present high-level data diagnostics, operational audits, and performance narratives directly to client executives to validate execution accuracy and demonstrate continuous business value.

Financial Management, Team Capability Building & Mentorship

• Formulate, track, and manage the annual operational intelligence departmental budget, proactively mitigating expense variances and tracking operational tool costs.
• Provide leadership, clear performance targets, and professional mentorship to the tactical team leaders and specialised specialists, systematically upgrading the technical capability and analytical maturity of the team.

Requirements

• Minimum Qualifications: Grade 12, Related diploma / degree, Post graduate qualification – BIS/Informatics. MS Office. Knowledge and understanding of SQL and Business systems
• Minimum Experience: 6 years’ experience in the FMCG industry within a systems / analytical environment.
• 3 years business and project management experience/manufacturing – Operational experience in the Retail Industry advantage
• Knowledge, Skills & Abilities: Category brand knowledge
• Strong collaboration attitude. Innovative attitude andout-of-the-box thinking
• Ability to interpret and translate business requirements
• Management and leadership skills
• Communication skills
• Critical thinking skills
• Project Management skills