APPLICATION SUPPORT SPECIALIST

Responsibilities

As an Application Support Specialist within Bernstein SG's Global Applications Support Team, you will support the Global Equity Research and Sales activities of the institutional sell-side Research business across Bernstein and Autonomous. Reporting to the Head of International Sales and Research Technology, you will provide day-to-day application support and user training while working with vendors and in-house development teams responsible for Client Relationship Management (CRM), research authoring and research distribution platforms. You will collaborate with teams across the US, Europe and Asia in a fast-paced front-office environment covering a broad range of technologies.

Your main responsibilities will include:

·                Support daily CRM and research-authoring activities for Sales and Research users in a busy front-office environment.

·                Maintain research subscriptions and entitlements for the institutional client base.

·                Manage submissions to interaction aggregators used for client broker-vote tracking.

·                Support other applications used by Sales and Research, including events platforms, mobile applications and related technology systems.

·                Promote best practices and user adoption through direct engagement and training; maintain training materials, help documentation and tips-and-tricks communications.

·                Collaborate across departments to identify user needs and contribute to the implementation of new solutions.

·                Implement data-quality controls to support reliable reporting and analysis.

·                Work with vendors and development teams to coordinate application upgrades, testing and ongoing support for Sales and Research applications.

·                Diagnose operational issues in detail and collaborate with local, external and global teams to resolve them in a timely manner.

·                Document business processes, support procedures and troubleshooting guidance.

·                Comply with applicable risk, regulatory and internal policy obligations, including the Societe Generale Group Code of Conduct and relevant conduct standards.

·                Undertake additional duties as required.

Profile required

·       Strong Application support experience

·       Fluency in English, both written and spoken

·       Salesforce expertise

·       Advanced Excel

·       Agile methodology

·       JIRA proficiency

·       Data quality

·       Reporting skills

·       Basic SQL

·       Scripting knowledge

·       Project coordination

·       Stakeholder management

·       Strong communication

·       Problem-solving skills

·       Service-oriented mindset