Desktop Support Engineer
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Salary
≈ $6k – $17k per year (Estimated)
Location
In office (Bhopal)
Experience
2+ years exp
Employment
Full-Time
First seen by Alion on Sep 28, 2026.
Overview
Company
Impact
Profile match
Building the future of enterprise with AI-driven software, smart POS hardware, and industrial automation. Discover the Ethics Infotech identity.
Skills
- Minimum 2 years of experience in IT Hardware and Desktop Support.
- Strong knowledge of Windows 10/11 and Microsoft Office.
- Experience with desktop/laptop hardware troubleshooting.
- Basic knowledge of Active Directory, DNS, DHCP, VPN, and networking.
- Experience with Outlook, Microsoft Teams, and remote support tools.
- Good communication, troubleshooting, and customer support skills.
- Ability to work independently and manage multiple support requests.
- Provide Level 1 and Level 2 desktop support for hardware, software, and network-related issues.
- Install, configure, and troubleshoot Windows 10/11 operating systems.
- Install, upgrade, and maintain desktop PCs, laptops, printers, scanners, and other IT peripherals.
- Diagnose and resolve hardware issues such as motherboard, RAM, HDD/SSD, power supply, and display problems.
- Install and configure software applications, Microsoft Office, antivirus, and business applications.
- Configure and troubleshoot Outlook, email accounts, and Microsoft Teams.
- Join computers to Active Directory domains and manage user accounts, passwords, and Group Policies.
- Provide basic network support, including LAN/Wi-Fi connectivity, TCP/IP, DNS, DHCP, VPN, and printer sharing.
- Troubleshoot internet connectivity and network-related issues.
- Perform system backups, data migration, and OS reinstallation when required.
- Coordinate with vendors for hardware warranty, repairs, and replacement.
- Maintain IT asset inventory and documentation.
- Create and update support tickets while ensuring timely resolution within SLA.
- Provide remote support using remote desktop tools.
- Perform preventive maintenance and health checks on IT equipment.
- Assist in setting up desktops, laptops, meeting rooms, and conference devices.
- Support antivirus deployment, endpoint security, and Windows updates.
- Escalate complex issues to senior engineers or relevant teams.
- Ensure compliance with company IT security policies and procedures.
- Must be willing to work beyond regular office hours whenever required.
- Should be available to provide remote or on-call support during weekends and public holidays, based on business requirements.
- Must be flexible to respond to critical IT incidents and emergencies outside normal working hours.
- Willingness to travel to company locations, if required.
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