Java Application Support Engineer

Location: Bhopal, Madhya Pradesh

Work Mode: Onsite

Experience: 2+ Years

Shift Timing: 5:00 PM – 12:30 AM IST (US Shift)

We are looking for a Java Application Support Engineer with strong experience in Java development and application support. The ideal candidate should have hands-on experience troubleshooting production issues, analyzing application problems, resolving technical incidents, and supporting Java-based applications.

The candidate will work closely with development, QA, and other technical teams to identify and resolve issues and ensure the smooth functioning of applications during the US business hours.

• Provide application and technical support for Java-based applications.
• Troubleshoot and resolve application issues, bugs, and production incidents.
• Analyze application logs and identify the root cause of issues.
• Work with development and QA teams to investigate and resolve technical problems.
• Monitor application performance and identify potential issues.
• Handle support tickets and ensure timely resolution of reported issues.
• Perform debugging and basic code-level analysis in Java.
• Support application deployments, releases, and production fixes.
• Coordinate with US-based clients/teams during the assigned shift.
• Document issues, resolutions, and troubleshooting procedures.
• Escalate complex issues to the appropriate technical team when required.
• Follow incident management and support processes.

• 2+ years of experience in Java development and/or Java application support.
• Strong knowledge of Core Java.
• Experience troubleshooting Java-based applications.
• Good understanding of SQL and databases.
• Experience working with application logs and debugging tools.
• Knowledge of REST APIs and web services.
• Understanding of HTTP, API requests/responses, and basic networking concepts.
• Experience with Git and basic deployment processes.
• Good problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate with technical teams.

• Experience with Spring / Spring Boot.
• Knowledge of Linux/Unix commands.
• Experience with application monitoring tools.
• Knowledge of cloud platforms such as AWS or Azure.
• Experience working in a production support or L2/L3 support environment.
• Experience working with international/US clients.

The candidate must be comfortable working in the 5:00 PM to 12:30 AM IST shift to provide support during US business hours.

• Strong ownership of assigned issues.
• Ability to troubleshoot problems systematically.
• Good understanding of Java applications from both development and support perspectives.
• Ability to communicate technical issues clearly with clients and internal teams.
• Willingness to work in a US shift and handle production-related issues when required.

• Opportunity to work on live international projects.
• Exposure to Java-based applications and production environments.
• Opportunity to work with experienced technical teams.
• Professional growth and learning opportunities.