Client Services Officer

Responsibilities

The client services team supports the margin, collateral and cash management needs of the Prime Service and Clearing business line across all asset classes.

Working transversally with related operations and business line teams the team animates the delivery of efficient and professional margin and cash servicing to PSC clients, external partners and internal stakeholders.

The team is responsible for the following functions:

• Manage daily communication and resolution of client margin requirements across asset classes and currencies
• Capture and effect client internal and external payment operations
• Capture and effect updates and additions to client cash settlement instructions including call-back procedures
• Participate in margin related client onboarding and position transfer exercises
• Capture and animate client cash balance FX conversion requests
• Identify and resolve cash breaks
• Manage and execute account closure and offboarding requirements
• Manage, maintain and update client reporting
• Ensure SGAS complies with regulatory margin rules and industry standards

Profile required

Technical Skills: Excel, Word, Power point, Access
           Desired / Plus: Excel Marco 
Competencies:

• Knowledge of Reg T and TIMs margining requirements
• Knowledge of PC Span and related margining paradigms
• Familiarity with joint audit committee margin handbook. 
• Strong knowledge of margin rules and regulations across asset classes
• Understanding of clearing, client service, treasury, and accounting operations
• Strong problem solving and decision making skills
• Familiarity with payment operations including Swift, Alert, etc.
• Able to measure and anticipate commercial and operational risks
• Strong written and verbal communication skills. Able to engage with clients and senior business partners
• Adept in Microsoft excel, word and powerpoint
• Desired/Plus: Familiarity with GMI, Murex or Shadow back office platforms

Qualifications:

• Experience Needed: 5 years minimum. Experienced candidates a plus.
• Educational Requirements: Bachelor’s Degree in finance related field
  Languages: (Other than English)          
• Desired / Plus: French, Portuguese