Customer Service Specialist

SofMedica is the most innovative education-driven group of healthcare companies in New Europe (Romania, Greece, Cyprus, Bulgaria, Hungary, Croatia & Slovenia), a built ecosystem which operates since 1994 in the Region, with the aim to make a change for a better tomorrow.

Our team is growing, and we are looking for a highly motivated colleague to join our Company. You will be part of a high-performing innovative organization, which generates improvement in people’s lives, creates sustainable change, contributes to the improvement of local Healthcare, and provides the lifesaving innovations for the patients.

We are looking for a proactive and customer-oriented Customer Service & Logistics Specialist to join our growing international team.

In this role, you will be the main point of contact for our customers and business partners across West Cluster (Hungary, Croatia, Slovenia), ensuring smooth order processing, shipment coordination, and excellent customer experience.

The position is available with Budapest (HU), Zagreb (HR) or Ljubljana (SI) location. We do not require our future employee to work from a specific location, but it's necessary to visit the office regularly.

Key Responsibilities

• Manage customer inquiries via email and phone;
• Process and follow up customer orders;
• Coordinate deliveries and logistics activities;
• Track shipments and resolve delivery-related issues;
• Maintain strong relationships with customers and partners;
• Communicate with warehouses, carriers, and internal departments;
• Update customer and order information in ERP/CRM systems;
• Prepare reports and support operational improvements;
• Handle complaints and provide effective solutions.

Requirements

• Fluent English (written and spoken);
• Fluent Croatian OR Slovenian (written and spoken);
• Strong communication and problem-solving skills;
• Good organizational and multitasking abilities;
• User-level knowledge of Microsoft Office (Excel, Outlook);
• Experience with ERP or CRM systems is an advantage;
• Experience in Customer Service, Order Management, Logistics, or Supply Chain in an advantage.

Benefits

• Work in a unique innovative healthcare ecosystem, at multi-country European level, with high standards in our work environment and ethics;

• Opportunity to work in a dynamic and fast-evolving market;

• Opportunity for a solid career plan;

• Access to professional education programs and talent development;

• Opportunity to be part of a dynamic Team of professionals in seven countries;

• Competitive compensation and benefits package.