Account Manager

FeedConstruct is on a search for Account Manager.

FeedConstruct is an award-winning global sports data and technology company delivering advanced solutions to the iGaming and Sports industries. The company bridges the gap between sports rights holders and a worldwide network of iGaming companies, unlocking new commercial opportunities for both industries and delivering a seamless, high-quality engagement experience for players worldwide.

Responsibilities

• Build and maintain strong, long-lasting partner relationships
• Be a connecting point between partners and internal teams
• Work with partners on optimizing return on investment across products
• Collect, verify, and rank partners' non-technical and technical requirements for new product features and functions
• Understand the objectives and the logic of each request, report the case to the appropriate internal team
• Handle additional tasks delegated from the upper management
• Do daily/weekly analytics of the partners' business state based on the platform reports, identify areas of improvement, and offer solutions
• Fluently master all the Feedconstruct’s tools and product features to be able to train the partner and give clear, accurate, and detailed information on each of them
• Present new product upgrades, and functionalities and make sure the partner understands them
• Manage in an efficient and timely manner all operational issues that impact the smooth delivery of the product/service to the partner
• Generate new ideas for the development of the platform and products
• Periodically get acknowledged with the industry news, research the competitor
• Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

Requirements

• Bachelor's degree in Communication, Literature, Business Administration, or any related field
• At least 2 years of experience working in sales, customer support, or client relationship management role
• Excellent knowledge of the English, Chinese and Armenian languages
• Knowledge of any other foreign language will be considered as an advantage
• Proven record of accomplishment in managing and growing client accounts
• Excellent verbal and written communication skills
• Ability to proactively resolve client challenges and ensure high satisfaction levels
• Basic knowledge of CRM tools, Google Workspace (Google Docs, Sheets, etc.), and MS Office is mandatory
• Good problem-solving skills
• Good organizational and time management skills
• Data-driven and customer service-oriented person
• Strong interpersonal and communication skills
• Strong attention to detail and ability to spot inconsistencies or defects
• Team player with a collaborative mindset
• High level of integrity and professionalism