Business Solutions Consultant
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 20, 2026.
Softdocs helps public-sector organizations modernize the way they capture, manage, secure, and move information.
Our cloud-based platform brings together document management, electronic forms, workflow automation, electronic signatures, and intelligent document processing-helping organizations replace paper, manual processes, and legacy systems with simpler, more connected digital experiences.
More than 1,000 education and government organizations rely on Softdocs to modernize operations and better serve their communities.
Role Description
Softdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing the education sector.
The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their academic institution. Business Solutions Consultants are a key part of the implementation project team, which delivers Softdocs'sEtrievesoftware to new clients and provides software consulting services. Business Solutions Consultants will own all the functional business analysis to identifyhow Softdocs’sproducts can best be utilizedby the various users across an educational institution.
The role reports to the Manager of Professional Services.
Responsibilities
Makesclients wildly successful through their onboardingexperienceto Softdocs’s Etrieve
Partners with Project Manager to ensure satisfactory client communication and understanding of project deliverables and deadlines
Partners with Technical Solutions Consultants on system configuration requirements to meet the implementation needs
Worksacross multiple projects and project teams simultaneously to anticipateand manage changes in projects
Consults with clients to identifybusiness processes related to document handling and document workflows
Delivers documentation to the client capturing in written form what the client shares in conversation and an action plan on how to apply Etrievefor a successful client onboarding experience and beyond
Ensureseach client successfully achieves their desired outcomes from using our products and services by collecting information we need to develop implementation design plans
Drives training clients how to use our Etrievesolutions to ensure clients’ success and excellence
The Ideal Candidate
Microsoft Office Suite - PowerPoint, Excel, Word
Experience working in software and enterprise-level software
Experience working in K - 12 and/or Higher Education marketplaces
Continuous Learner - proactive in learning new features and other product platforms, displaying your curiosity along the way
Analytical - strong problem-solving skills, with the ability to logically problem-solve on the fly. Ability to ask insightful questions to identifybusiness processes
Collaborative - contributes to success and growth of the team and self
Client Oriented - does right by the client; challenges our team to make sure we are doing right by the client
Communication - ability to effectively relay technical information to non-technical clients
Resourcefulness - takes initiative to research information before asking for assistance
Creative / Innovative - thinks outside the box; inspired to put your touch on the work
Detail Oriented - executes tasks in a methodical way to meet deliverables on time and anticipatesrisks to clients’ software implementations
Challenge the Status Quo - questions how and why work is done to understand and identifyopportunities to improve
Work Ethic - possessesan infectious motivation to deliver work, default to get things done and work smart
Technical Skills
Hard Skills
Soft Skills
Bonus if you have
Experience consulting on enterprise content management software
Experience in a position within K-12 or Higher Education
Knowledge of coding languages: CSS, JavaScript, HTML
Experience and knowledge with SQL
What We Offer
Remote Position - this role is 100% remote with light travel possible
Direct Access to our CEO - direct access to ask our CEO anything starting day 1!
Benefits- Medical, Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental Leave
Remote Work Office Setup - we give you a stipend to purchasethe laptop you’dlike and supporting equipment you need to do your best work!
Flexibility - set your work hours while cognizantof work priorities, and being available for clients is critical
Professional Development - you will develop your skill sets within and outside the role and have opportunities to excel professionally and personally
Mentorship - direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovation
People First Company & Team Culture - we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Authenticity is one of our core values!
Retention Record - the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ years
Inclusivity - we are conscious of and continuously strive to be proactive in improving how we are creating an equitableand inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetings