ServiceNow Developer

Softpath Technologies • IT Consulting & Digital Transformation • IT Staffing & Staff Augmentation • JavaScript • 1 month ago
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Salary
≈ $17k – $38k per year (Estimated)
Location
In office (Bengaluru, Gurgaon, Pune)
Experience
5+ years exp

First seen by Alion on Sep 9, 2026.

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Softpath Technologies

Softpath Technologies is an Indian IT services company that provides software engineers and consultants on contract. Its job ads cover Java and Golang backend development, platform engineering, SIP device onboarding and SAP supply chain and SuccessFactors consulting. The company is based in India.
softpathtech.com • HQ: Hyderabad, India • IT Consulting & Digital Transformation • IT Staffing & Staff Augmentation
Tech stack of Softpath Technologies

Job Summary :

We are looking for a ServiceNow Developer to design, develop, configure, and customize applications on the ServiceNow platform.

Key Responsibilities :

- Design, develop, configure, and customize applications and modules on the ServiceNow platform.

- Work extensively on ServiceNow CSM and ITSM modules.

- Configure and customize Incident, Problem, Change, Request, Knowledge, Service Catalog, and related ITSM processes.

- Develop and customize Customer Service Management (CSM) functionality, including cases, customer interactions, accounts, contacts, and related workflows.

- Develop and maintain ServiceNow Service Portal components, pages, widgets, catalog items, forms, and user experiences.

Mandatory Skills :

- 5 - 7 years of hands-on experience in ServiceNow development.

- Strong experience in ServiceNow CSM and ITSM.

- Hands-on experience with ServiceNow Service Portal and integrations.

- Good knowledge of JavaScript and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Notifications, Flow Designer, Workflows, Catalog Items, Record Producers).

- Hands-on experience with REST/SOAP integrations and APIs.

- Experience in debugging and troubleshooting ServiceNow applications and integrations.

ServiceNow CSM Experience :

- Practical experience in Case Management, Customer/Contact/Account Management, Case assignment/routing, Customer interactions, Case workflows, Customer Service Portal, Knowledge integration, Service Catalog integration, and CSM business rules.

ServiceNow ITSM Experience :

- Strong understanding of ITSM processes (Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA Management, Notifications, Assignment groups, ITSM workflows).

Service Portal Experience :

- Development and customization of ServiceNow Service Portal, portal pages, widgets, and AngularJS-based widgets.

Skills

ServiceNow, ITIL, ServiceNow ITSM, ServiceNow Implementation, ServiceNow Integration, CSM Implementation, Service Portal Framework

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