Location
Remote (Brazil)
Seniority
Senior
Confirmed on the employer's own hiring board on Nov 13, 2026. First seen by Alion on Nov 5, 2026. Softtek scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.
Consultor Sênior SAP CO/RTR (Sustentação AMS)
Visão Geral da Vaga:
Oportunidade para profissional sênior de SAP CO/RTR atuar em ambiente de sustentação (AMS), com liderança técnica de time e interface direta com o usuário. O papel combina profundidade funcional em Controlling e Record-to-Report com responsabilidade por qualidade de suporte, análise de causa raiz e gestão de problemas recorrentes.
Principais Responsabilidades:
- Atuar na sustentação (AMS) dos módulos CO e RTR, com resolução de chamados de complexidade alta.
- Exercer liderança técnica do time, orientando e apoiando tecnicamente os analistas.
- Realizar gestão de tickets e prestar suporte direto ao usuário, com acompanhamento de SLA.
- Elaborar RCA (Root Cause Analysis) e conduzir a gestão de problems dos principais ofensores de tickets.
- Debugar processos e identificar a origem de erros em integrações e customizações.
- Atuar em regime de sobreaviso durante o período de fechamento.
Requisitos Obrigatórios:
- Experiência sênior em SAP CO e RTR.
- Vivência comprovada em liderança técnica de time.
- Experiência em gestão de tickets e suporte direto ao usuário.
- Capacidade de construir RCA e conduzir gestão de problems.
- Disponibilidade para sobreaviso em período de fechamento.
Desejáveis / Conhecimentos complementares:
- Conhecimento em FI.
- Habilidade de debug.
- Conhecimento em Fiori e CDS Views.
Localização: Brasil
Modelo de Trabalho: Remoto
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