Salary
≈ $83k – $213k per year (Estimated)
Location
Remote (location not specified)
Seniority
Senior
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 20, 2026. Softtek scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.
Profile Description
- Senior AI Engineer with a Full-Stack focus on applied AI, responsible for evolving an internal platform from beta to a complete enterprise solution.
- Specialized in developing AI agents and RAG architectures using APIs and development tools.
- Experience with React/Next.js, Node.js/TypeScript, and Azure, including enterprise data source integrations through Microsoft Graph/Entra ID and workflow automation with Jira Service Management.
- Ability to take end-to-end technical ownership, make implementation decisions, and develop secure, scalable solutions with observability and CI/CD.
- Excellent communication, leadership, and problem-solving skills, with autonomy, initiative, and the ability to align technical and business teams, communicate decisions and risks, and drive results-oriented solutions.
Key Activities
- Design and implement agents that use tools and perform business actions with defined permissions and controls.
- Build data ingestion and indexing pipelines for RAG using SharePoint and Confluence, integrating Microsoft Graph while respecting access permissions.
- Integrate Jira Service Management into the chat to manage tickets and automate support workflows.
- Develop the conversational interface using React/Next.js, along with APIs and backend logic using Node.js/TypeScript.
- Implement authentication and authorization with Entra ID to protect access to data and agent actions.
- Define and execute quality tests for RAG responses, tool usage, and agent behavior.
- Deploy the solution on Azure using CI/CD and implement observability for errors, latency, and AI usage.
- Guide technical decisions and prioritize improvements, identifying risks, proposing solutions, and taking ownership of outcomes.
- Communicate progress, technical decisions, and potential blockers clearly and proactively, enabling effective collaboration with technical and business stakeholders.
- Drive independent problem-solving and continuous improvement, ensuring solutions address business needs and deliver measurable value.
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