Info Technology Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description:

The primary role of the Enterprise Business Process Specialist is to drive a wide range of Enterprise business process improvements that are complex in nature. The role translates strategy, operational needs, user pain points, data needs, and business risks into prioritized requirements, process improvements, testable solutions, and measurable outcomes. In addition, the EBP Specialist acts as a liaison between the Enterprise at large and both the IT Application Support and Application Development teams. This particular role will support the development, implementation, and continuous improvement of enterprise systems across the Field Service domains.

Responsibilities:

BUSINESS PARTNERSHIP AND ANALYSIS

• Build trusted relationships with Field Service leaders, process owners, subject-matter experts, and end users.
• Facilitate discovery workshops, interviews, observation, and document reviews to define problems, scope, outcomes, assumptions, and constraints.
• Elicit, analyze, validate, prioritize, and document business, functional, nonfunctional, data, integration, reporting, security, and compliance requirements.
• Translate needs into epics, features, user stories, acceptance criteria, business rules, use cases, process maps, and traceability.
• Define or analyze current and future-state workflows; identify root causes, manual effort, delays, control gaps, and standardization opportunities.

TESTING AND QUALITY ASSURANCE DUTIES

• Develop and maintain business-focused test scenarios, test cases, expected results, and requirement-to-test traceability.
• Review test plans and coverage to confirm business rules, workflows, data, integrations, roles, permissions, reports, exceptions, and negative cases are addressed.
• Execute or support functional, integration, regression, end-to-end, usability, and business process testing as assigned.
• Plan and coordinate user acceptance testing, including participant readiness, scripts, schedules, evidence, entry and exit criteria, and sign-off.
• Document defects with reproducible steps, expected versus actual results, business impact, severity input, evidence, and requirement links.
• Partner with delivery teams to triage defects, clarify intended behavior, confirm fixes, and determine retest and regression needs.
• Report testing progress, coverage, pass/fail status, blockers, defect trends, residual risk, and readiness recommendations.
• Confirm acceptance criteria and critical business scenarios are satisfied before recommending release approval.

CHANGE, ADOPTION, AND OPERATIONAL READINESS

• Assess impacts to users, roles, processes, data, controls, training, support, and communications.
• Support pilots, demonstrations, UAT, deployment readiness, stabilization, feedback collection, and post-release improvement.
• Contribute to communications, job aids, training, FAQs, support documentation, and readiness assessments.

AGILE TEAMS & RTE (Release Train Engineer)

• Plan and facilitate PI Planning, including readiness, agenda, dependencies, capacity and PI Objectives.
• Keep teams aligned throughout the Program Increment and monitor progress toward committed objectives.
• Give leadership visibility into ART progress, risks, dependencies, delivery confidence, and decisions requiring escalation.

KEY DELIVERABLES

• Discovery summary, stakeholder map, scope, objectives, assumptions, and constraints.
• Epics, features, user stories, acceptance criteria, rules, process flows, data/reporting needs, and traceability.
• Test strategy inputs, scenarios, cases, data, evidence, defect records, UAT sign-off, and readiness recommendation.
• Change impact, communications/training inputs, release readiness, outcome review, and follow-up actions.

Desired Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, Operations, or related discipline, or equivalent experience.
• Experience with MS Office Applications required
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Familiarity with project management methodologies and tools.
• Possess strong organizational, analytical and troubleshooting skills and ability to manage multiple assignments simultaneously.
• Maintain good human relation skills to be able to develop a cooperative working relationship with individuals inside and outside the department.

Preferred Experience

• Experience with .NET applications and integration projects
• Business analysis, process improvement, product delivery, testing/UAT, or business-facing technology experience.
• Ability to create requirements, process maps, test artifacts, business cases, metrics, and executive-ready summaries.
• Working knowledge of Agile/Scrum, systems delivery, test lifecycle, change management, data, integrations, security, and governance.
• Strong facilitation, communication, critical thinking, problem solving, negotiation, organization, and stakeholder management.
• Field Service, industrial operations, mobile workforce, Azure DevOps, ServiceNow, Microsoft 365, Power Platform, ERP/CRM, analytics, or AI experience preferred.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-relatedknowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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