IT Support Officer/Executive

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

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KEY RESPONSIBILITIES

• Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.
• Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.
• Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.
• Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.
• Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.
• Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.
• Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.
• Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

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ADDED ADVANTAGE

Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

Prior exposure to physical security systems such as CCTV or door access control management.

Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

Requirements

• Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.
• Fresh graduates are encouraged to apply. No prior working experience required.
• Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.
• Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.
• Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
• Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.