Customer Solution Specialist
Customer Solution Specialist
Who We Are
Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions - Solera powers over 300,000 customers across 100+ countries. Our solutions drive operational efficiency, data-driven decision making, and measurable business outcomes across the automotive ecosystem.
The Role
The Customer Solution Specialist is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth. This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services.
Key Responsibilities
- Act as the primary point of contact for assigned customers, building strong, trusted relationships
- Customer Case Triage
- Regional KPI tracking and Prioritization
- Resolve customer issues and escalate complex cases when necessary
- Monitor customer performance, usage, and satisfaction metrics
- Gather customer feedback and share insights to improve products and services
- Maintain accurate records of customer interactions in Solera systems
Required Qualifications
- 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to manage multiple accounts and priorities simultaneously
- Experience working with CRM tools (e.g., Salesforce, Billing Platform)
Preferred Qualifications
- Experience in a technical or SaaS environment
- Knowledge of industry-specific solutions (e.g., automotive)
- Familiarity with project management tools and methodologies
- Strong communication andskills and ability to influence stakeholders
Key Competencies
- Customer-centric mindset
- Solution-oriented thinking
- Collaboration and teamwork
- Adaptability and flexibility
- Attention to detail
- Time management and organization
- Success Metrics
- Customer retention and renewal rates
Resolution time for customer
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.