Core Crew - Manhattan West, NY

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing sales support to the Head Coach Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

You will be responsible for:

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming

• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively

• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions

• Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested

• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

• Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

• Responsible for maximizing in-studio revenue through proactive client engagement and follow-up

• Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately

• Quickly addressing any maintenance or equipment issues that are visible to clients

• Following up with client lists in Axle to meet monthly sales quota

• Responding to client emails

• Alerting coaches about client milestones and setting up the celebration board

• Assisting with [solidcore]'s heated modality experience, including rotating towels and mats between classes, keeping storage fully stocked, and supporting daily laundry service

• Helping maintain studio cleanliness by following [solidcore]'s step-by-step cleaning protocols consistently

• Supporting the post-class reset for [solidcore] + heated modality sessions, including quick equipment wipe-down and rapid turnover of towels and mats

• Embodying [solidcore]'s core values and new initiatives at all times

What we need from you:

• High school education, some college preferred

• This is a part-time hourly position

• Ability to lift up to 30 pounds and walk through all areas of the studio

• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us:

• Excellent interpersonal and communication skills

• Outstanding customer service skills

• Strong organizational skills

• Careful attention to detail

• Must be willing to initiate tasks and perform duties without direction

• Ability to stand for long durations of time

• 1 year sales experience preferred

• MBO experience preferred

• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits:

• $18/hour plus opportunities to earn sales commission
• Free drop in classes