Software QA and Support Engineer

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

Job Description Summary:

Members of the Software Engineering team support our custom software for utility-scale construction management, data monitoring, analytics, and reporting.

This role is fully remote, or hybrid with regular office presence in San Diego, CA or Bend, Oregon. Specific location details and expectations will be discussed during the interview process.

Job Description:

*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned

Position Responsibilities and Duties:

• Achieve an expert level understanding of our custom software system features, the design intent, integrations with other business platforms, and how the applications are utilized
• Prioritize and manage testing work independently using Jira, team tools, and release timelines
• Build understanding of intended feature behavior through self-directed exploration and direct coordination with developers and product team members
• Work together with other QA team members to coordinate functional, regression, negative, and ad-hoc testing
• Write comprehensive test cases to cover functional test scenarios
• Identify and drive opportunities to improve testing through automation, AI, and other innovations
• Build self-sufficiency in your test environment, including basic Git/GitHub skills to pull and run code locally
• Bring insights from training and communications to the Software Engineering team to support continuous process and product improvement
• Serve as first point of contact and 2nd-tier support for our custom software - troubleshoot and resolve where possible, or escalate to the Development Manager with a clear, reproducible bug report in Jira
• Monitor support channels and maintain clear, accurate ticket records from intake through resolution, meeting response-time expectations
• Identify recurring or common issues, document known fixes to reduce repeat tickets and support future self-service, and suggest improvements to address root causes
• Complete other responsibilities as assigned

Key Competencies:

• Demonstrated, exceptional organizational skills and an aptitude to learn
• Experience testing software applications, identifying bugs, validating features against product requirements
• Proficiency in Jira and Confluence
• Strong problem-solving ability and analytical skills
• Clear and concise communication resulting in the contribution to effective wikis, product requirements
• Ability to communicate clearly with technical and non-technical stakeholders
• Experience providing end-user software support, including triage, troubleshooting, and ticket management
• Comfortable being the front-line contact for support requests, with a customer- service mindset
• Ability to prioritize and manage multiple concurrent support requests without losing track of details

Minimum Skills or Experience Requirements:

• B.S. in Engineering, Computer Science, or related
• Experience writing automated tests for Typescript or Python code bases
• 5+ years of software QA testing

Applicants must be legally authorized to work in the U.S. without requiring employer sponsorship now or in the future.

SOLV Energy Is an Equal Opportunity Employer

At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law.

Benefits:

Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company’s 401(k) plan and are provided vacation, sick and holiday pay.

Compensation Range:

$93,938.00 - $117,422.00

Pay Rate Type:

Salary

SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team.

In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.

Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter.

Job Number: J14036

If you’re interested in a meaningful career with a brighter future, join the SOLV Energy Team.