ServiceNow Telecom Architect
First seen by Alion on Aug 31, 2026.
Location: Bangalore, Chennai, Hyderabad.
Experience: 10+ Years.
Employment Type: Full-Time.
We are looking for a highly experienced ServiceNow Telecom Architect with strong expertise in ServiceNow Order Management for Telecom (OMT/SOMT) and telecom transformation programs.
If you have hands-on experience designing and implementing end-to-end Lead-to-Bill (Lead-to-Cash) solutions and have worked extensively within the telecom ecosystem, we'd love to connect with you.
Key Responsibilities:
- Lead architecture and implementation of ServiceNow Telecom Order Management (OMT/SOMT) solutions.
- Design and implement end-to-end telecom processes covering: Lead - Opportunity - Quote - Order Capture - Order Management - Fulfillment - Service Activation - Billing.
- Define scalable solution architectures across: Lead & Opportunity Management, Quote Management, Product & Service Catalog, Order Capture & Order Entry, Order Decomposition, Order Fulfillment, Service Activation, Inventory & Resource Management, Billing Integration.
- Design integrations between ServiceNow and Telecom BSS/OSS platforms.
- Provide technical leadership for ServiceNow development and implementation teams.
- Lead customer workshops, architecture reviews, solution design sessions, and transformation initiatives.
- Drive automation, workflow optimization, and best practices across telecom operations.
ServiceNow Expertise:
- ServiceNow Platform Architecture, Telecom Industry Solutions, SOMT / OMT Implementations, Product Catalog & Product Modeling, Order Management & Fulfillment, Flow Designer, Business Rules & Script Includes, IntegrationHub, REST & SOAP APIs, Workflow Automation & Orchestration, CMDB / CSDM, ServiceNow Governance & Best Practices.
Telecom Domain Knowledge:
- Strong understanding of: B2B/B2C Telecom Processes, Lead & Opportunity Management, Quotation & Pricing, Product & Offer Management, Order Orchestration & Decomposition, Service Qualification & Serviceability, Provisioning & Activation, OSS/BSS Integrations, Customer & Service Inventory, Billing & Rating Systems.
Integration Experience:
- Experience integrating ServiceNow with: CRM Platforms, CPQ Solutions, Product Catalog Platforms, OSS/BSS Systems, Billing Platforms, Network Orchestration Platforms, Inventory Management Systems, Middleware & API Gateways.
- Knowledge of REST APIs, Event-Driven Architecture, Asynchronous Integrations, and Orchestration Patterns is highly preferred.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist, ServiceNow Certified Technical Architect (CTA) or equivalent architecture experience, Telecom industry transformation experience, Large-scale ServiceNow implementation experience, Agile delivery experience.
Skills
ServiceNow, ServiceNow Architect, Telecom, ServiceNow CSDM, BSS, OSS, Telecom Billing System