Engineering Services Support Engineer

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play - it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Engineering Services Support Engineer

SIE is looking for a practical, curious Engineering Services Support Engineer to become the go-to person for technology support in our growing Dublin office. You will support a small but growing team- primarily experienced software developers, while working as a fully integrated member of our Bristol-based IT Team.This role will suit a self-starterwho is excited by the autonomy and responsibility of owning a local IT environment while remainingclosely connectedto an established team in Bristol. 

The opportunity: This is broader than a traditional desktop-support role. Alongside first- and second-line support, you will help maintain business-critical development kits, keep the local IT environment organised. 

What you’llbe doing: 

• Own the full range of first and second-line support for Dublin colleagues, taking issues from first contact through to resolution and keeping people informed throughout. 
•  Support Windows 11 & MacOSdevices and applications, with opportunities to use and grow your Linux knowledge. 
• Manage incidents and requests inthe service desk, keeping tickets accurate, prioritisedand moving through to a clear resolution. 
• Set up equipment for new starters, manage devicelifecycle,moves and changes, troubleshoot hardware and peripherals, and maintainaccurateasset records. 
• Build trusted relationships with a technically experienced developer community and translate complex issues into clear, useful updates. 
• Maintain and organiseour development kits, including tracking their location and status, managing the physical layout, completing approved firmware updatesand fulfilling developer requests. 
• Use SSH and diagnostic tools to connect to devices and help investigate issues across both hardware and software. 
• Use device management solutionsfor client and patch management and vulnerability-management activities, investigating exceptions and helping ensure remediation work is completed and evidenced. 
• Create and update process documentation, troubleshooting guidance and knowledge articles in Confluence. 
• Work closely with colleagues in Bristol, escalating third-line issues to the Infrastructureteam while retainingownership and helping with the wider service desk queue when needed. 

What we’re looking for: 

• Experience in a service desk, desktop supportor IT support environment, with a good understanding of ticket ownership and support processes. 
• Strong, hands-on Windows 11& MacOStroubleshooting skills. 
• A genuine interest in developing skills in DevOps tools and automation. 
• A structured approach to problem-solving and the analytical skills to work from symptoms and evidence to a clear next step. 
• Good understanding of network foundations and strong grasp of core networking technologies. 
• Confidence working with physical hardware as well as software. 
• Excellent communication skills, sound judgementand a genuine sense of ownership for the people and services you support. 
• A self-driven, highly organisedapproach, with the ability to prioritisecompeting demands, spot what needs attention and take actionwithout requiring close supervision. 

It would be an advantage if you have 

• Practical experience supporting Linux. 
• Comfort with SSH, command-line toolsor interpreting logs. 
• General scripting or automation experience. 
• Experience with development kits, embedded devices, test labsor specialist technical hardware. 
• Good general knowledge of software-developmentworkflows and applications used by development teams. 
• A working understanding of DevOps concepts and container tooling, with some familiarity with Docker and/or Kubernetes, would be a strong advantage. 
• Experience with Jira Service Management, KACE, Qualys, Confluence or comparable tools. 
• Exposure toendpoint management, software deployment, patch managementor vulnerability remediation. 

This is a role for an experienced Engineering Services Support Engineer who is comfortable taking ownership of the day-to-day IT environment in our Dublin office. As part of a smaller office, the role remainshands-on and includes first-line support alongside more complex troubleshooting, service improvementand coordination with the Bristol team. You will be resourceful, self-driven and highly organised, able to manage competing priorities independently and see issues through to resolution. You will enjoy the autonomy and responsibility of owning the local environment, keeping it reliable and well organised, and identifyingpractical opportunities to improve it. 

Why join us 

• A visible role where your work directly improves the day-to-day experience of a growing office. 
• A varied technical environment spanning end-user computing, networking, specialist development hardwareand security operations. 
• Local autonomy, combined with the support,knowledgeand framework of an established IT Team. 
• The chance to shape practical support and IT processes as the Dublin office grows. 

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice  for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.