Operations Specialist

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play - it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

The Senior Executive, Supply Chain Management will support end-to-end supply chain and operational activities across Southeast Asia markets, ensuring effective order fulfilment, inventory management, logistics coordination, warehouse operations, and operational compliance. The role requires close collaboration with internal stakeholders, distributors, logistics service providers, and regional teams to ensure smooth execution of supply chain processes and continuous operational improvement.

Key Responsibilities:

Supply Chain Operations

• Manage end-to-end order fulfilment activities including purchase orders, sales orders, delivery coordination, invoicing, and shipment execution.
• Coordinate with distributors, commercial teams, and third-party logistics (3PL) partners to ensure timely and accurate order processing.
• Monitor operational performance and resolve supply chain issues related to logistics, inventory discrepancies, damaged stock, and system transactions.
• Support product launches, replenishment planning, and order allocation activities across assigned markets.
• Take ownership of assigned markets and drive resolution of operational issues with minimal supervision.
• Provide guidance and knowledge sharing to junior team members where required.

Inventory & Warehouse Management

• Perform inventory monitoring and reconciliation between SAP and warehouse records.
• Support periodic stock counts and inventory audits.
• Coordinate warehouse activities including rework planning, inspection requirements, and inventory movement tracking.
• Ensure inventory accuracy and provide recommendations to improve stock management processes.

Logistics & Distribution

• Work closely with freight forwarders, warehouses, distributors, and regional stakeholders on inbound and outbound logistics activities.
• Coordinate import/export shipments and ensure compliance with documentation requirements.
• Manage shipping arrangements and support logistics-related operational projects.
• Monitor logistics service performance and address operational issues promptly.

Invoice & Vendor Management

• Review and verify supplier invoices for accuracy and policy compliance.
• Support invoice processing and payment submissions through corporate systems.
• Coordinate with vendors and internal finance teams to resolve billing discrepancies.
• Maintain proper documentation and records related to operational expenditures and vendor transactions.

Process Improvement & Projects

• Support implementation of new operational initiatives, systems, and process improvements.
• Participate in regional projects involving procurement, logistics, warehouse operations, and system enhancements.
• Identify opportunities to improve efficiency, accuracy, and service quality.
• Prepare reports and analysis to support business decision-making.
• Support and participate in regional supply chain improvement initiatives and system enhancement projects.

Compliance & Reporting

• Ensure compliance with company policies and regulatory requirements related to logistics and supply chain activities.
• Support insurance declarations, shipping documentation, and audit requirements.
• Prepare operational reports, inventory reports, and KPI tracking as required.  

Requirements:

Education

• Diploma or Degree in Supply Chain Management, Logistics, Business Administration, or related discipline.

Experience

• Minimum 5 to 7 years of experience in supply chain, logistics, operations, inventory management, or distribution.
• Experience working with regional operations and third-party logistics providers.
• Strong understanding of import/export, warehousing, inventory management, and order fulfilment processes.
• Hands-on experience in managing operational issues and stakeholder coordination independently.
• Experience in SAP S/4HANA and supply chain transaction processing.
• Prior experience in consumer electronics, technology, FMCG, or related industries would be advantageous.

Technical Skills

• Advanced SAP S/4HANA knowledge.
• Advanced Microsoft Excel skills (Pivot Tables, Power Query, dashboards, data analysis).
• Experience with inventory planning and supply chain reporting tools.
• Knowledge of international trade compliance, import/export regulations, and free trade agreements (FTA/RCEP) is preferred.

Competencies

• Strong stakeholder management and influencing skills.
• Ability to work with regional and global teams across different cultures and time zones.
• Strong commercial awareness and business acumen.
• Excellent project management and organizational skills.
• Ability to work independently with minimal supervision.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.