Infrastructure Support Analyst
Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Oct 9, 2026.
Primary Specialist Area (eg WAN, LAN, Voice, networks, servers, desktop, storage infrastructure, OS, System Administration or Support). E DV Clearance E Operational Support: Problem Management, Inventory Management, Request Management, Change Management. D Information Gathering And Analysis: Time boxing and prioritization, Facilitation, Design and scope information gathering, Gather information, Analyze and interpret findings, Identify options/benefits/recommendations.
D Service Definition: Understand and implement service level/targets, Define support procedures. D Service Delivery: Log and allocate queries, Investigate and analyze problems and queries, Identify and recommend possible solutions, Prioritize and action problem resolution, Identify opportunities for preventive maintenance , Prioritize and action problem solutions, Monitor service against service level agreements . D Testing: Carry out system tests, Check system test results, Produce system test, report/documentation, Customer acceptance test support (user and operational).
D Implementation: Create user documentation, Create operational documentation, Monitor and develop operational procedures, Support users during early live running . D Project Management: Project Lifecycle - practical experience, Project management processes, Configuration Management, Change control, Project scoping. D Considerable experience in Infrastructure Management D Diploma in Computer Sciences D