Growth and Client Manager

Position Summary

We're looking for a highly motivated and adaptable professional who enjoys balancing client management with business development. The successful candidate will be responsible for nurturing client relationships, supporting new business initiatives, and driving growth across the Canadian and Australian markets. They are highly organized, customer-centric, and capable of working autonomously while managing multiple priorities in a fast-paced environment.

Job Details

Onsite (Quezon City)

Monday - Friday | 11:00PM to 8:00AM (Manila time)

Will follow Canadian holidays

Responsibilities

• Find innovative approaches to market the software to prospective clients
• Follow-up with key prospects in a timely manner
• Proactively reach out to potential clients and build pipeline
• Sell software, solutions, and services to current and prospective clients
• Provide demos and follow up with prospective clients
• Onboard new clients efficiently and effectively by hosting live training sessions
• Transition new clients to Customer Service Representatives following the onboarding process
• Build and maintain strong relationships with existing clients via video conferencing, phone, and e-mail
• Follow up with clients to track satisfaction levels and to discover additional revenue opportunities
• Develop solutions with clients for specific opportunities and complex issues
• Act as the main point of contact for clients in Canada and Australia
• Present all new products to existing clients and prospective clients
• Provide on-going opportunities to further increase software sales
• Provide feedback on market trends and client needs
• Complete all administrative tasks such as sales analysis, market analysis, forecasting, etc
• Remain up to date on new trends within the software and migration industry
• Perform other duties, as assigned

Qualifications

Experience

• 2-5 years of experience in SaaS, account management, sales, business development, or other client-facing roles

• Proven track record of building and maintaining strong client relationships while identifying opportunities for business growth

• Experience in B2B software, migration services, or the legal industry is an advantage

Education

• Bachelor's degree in Business, Marketing, or a related field, or equivalent relevant work experience

Skills & Competencies

• Excellent verbal and written communication skills, with the ability to build rapport and maintain strong client relationships

• Self-motivated and proactive, with the ability to work independently and manage priorities with minimal supervision

• Commercially minded, with a strong customer focus and the ability to identify growth opportunities

• Strong sales, negotiation, and consultative/value-based selling skills

• Creative thinker with excellent analytical and problem-solving abilities

• Highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment

• Collaborative team player who works effectively across cross-functional teams

• Adaptable and comfortable wearing multiple hats in a growing business

• Digital marketing knowledge or experience is a plus

• Fluent in English, with excellent verbal and written communication skills