Operations Manager

What You’ll Be Doing

No two days look exactly the same here. In this role, you’ll:

• Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs
• Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned
• Lead pre-shift meetings, staff orientations, and support training for new hires
• Help build schedules, learning paths, and mentorships for team members
• Be a visible, hands-on leader on the floor - setting the tone through professionalism, communication, and teamwork
• Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly
• Ensure all areas are clean, organized, safe, and guest-ready
• Assist with special events, promotions, league preparation, and day-to-day coordination
• Monitor inventory and supplies and communicate needs to leadership
• Operate POS systems, make announcements, and support lane and amusement operations as needed
• Handle opening and closing duties and help ensure safety, security, and proper use of company property
• Respond to incidents or injuries and complete required documentation when needed

In short: you’ll help keep the energy high, the team supported, and the experience exceptional.

What We’re Looking For

You’ll be a great fit if you have:

• A high school diploma (Bachelor’s degree preferred)
• 4+ years of guest service experience and 2-4 years of supervisory experience
• Strong communication, organization, and leadership skills
• Comfort using Microsoft Office and basic systems
• The ability to stay calm, positive, and professional in a busy environment

The Environment

• Fast-paced, high-energy setting with large crowds, kids, music, and lighting effects
• You’ll be on your feet, moving throughout the facility, and lifting up to 50 lbs
• This role requires flexible availability, including evenings, weekends, and longer shifts when needed

Why You’ll Love It Here

• You’ll have real impact on team culture and guest experience
• Every day is different - no desk-bound routines
• You’ll work alongside a collaborative leadership team
• You’ll be part of a company that values fun, teamwork, and creating memorable moments

• Competitive salary with weekly pay

• Comprehensive benefits package available

If you’re ready to lead, support a great team, and keep things running like a well-oiled machine - we’d love to hear from you.

Apply today and let’s talk!