Network and Telecommunication Engineer

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

Position Summary:

The Network & Telecommunications Engineer is responsible for the design, implementation, administration, security, and operational support of enterprise network, telecommunications, wireless, and RF communications infrastructure, providing Tier 3 expertise across LAN/WAN, WLAN/WWAN, VoIP/SIP, and PBX. The role collaborates with technology teams, business stakeholders, vendors, and engineering partners to ensure services are secure, reliable, scalable, and highly available, while supporting architecture, complex troubleshooting, monitoring, technology upgrades, capacity planning, documentation, project implementation, and infrastructure changes. The position also provides technical leadership by establishing standards and procedures, mentoring team members, evaluating emerging technologies, supporting technology investments, and contributing to long-term infrastructure strategy and leadership decision-making.

Responsibilities and Essential Duties:

• Works with various departments and other technology department teams to ensure coordination of network/telecommunications team and resources to accomplish the needs and support of the district.
• Works with network/telecommunications team and helps plan, organize, and align work priorities to meet and exceed service level objectives.
• Communicates proactively and clearly with various teams within the technology department and the district to ensure follow-through.
• Manage tasks, timelines, and deadlines with assurance to customers.
• Contributes knowledge and expertise of area to technology department leadership to help guide decision making. Maintains strict confidentiality of accessible district information resources.
• Design and implement telecom systems that meet customer requirements
• Diagnosing and troubleshooting issues with existing telecom systems
• Provide technical support to customers and internal teams
• Prepare technical documentation for telecom systems
• Installs and repairs all type of network and Telecom cables.
• Test and validate new telecom equipment and software releases
• Provide training and guidance to junior members of the team
• Supports and troubleshoots Tier 3 Network Infrastructure (Meraki, Aruba, Cisco, Enterprise Phone System & Telecommunications).
• Analyzes and rectifies complex faults on the network to meet defined service levels.
• Maintains network and communication infrastructures to meet and enhance network the environment.
• Coordinates network and telecommunications move, add, changes.
• Administers and maintains telecommunication servers.
• Analyzes, creates, and reports on project implementation plans to minimize risk to network availability.
• Maintains and extends technical skills and knowledge to remain proficient in the role.
• Architects, plans, installs, and assists in hardware and software purchases for network and telecommunications infrastructure.
• Ensures maximum uptime of networks, telecom and diligently maintains its highest availability by monitoring, prioritizing and actively resolving issues of network downtime.
• Trains other team members in skills, knowledge, and abilities of job duties.
• Helps develop long-range operational goals for network, telecommunications, and RF infrastructure.
• Creates and updates technical documentation for individual and team use.

Knowledge, Skills Abilities:

• Minimum five (5) years of experience designing, engineering, installing, and maintaining a network or telecommunications environment.
• Minimum five (5) years enterprise telecommunications systems or systems operations.
• Minimum two (2) years of experience planning, managing, prioritizing, assigning, and monitoring work to meet objectives of multiple or competing priorities/projects.
• Voice Technologies (POTS, VoIP, SIP, Trunking)
• Routing and Switching
• Familiarity with VOIP, SIP Trunking, VLAN
• Telecommunications software such as Call accounting, Voicemail, TFTP, and other related technologies Radio Communications Technologies
• Experience with Cisco CUCM/Call Manager, ShoreTel/Mitel, Toshiba, or similar phone systems
• Microsoft 365 experience including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint
• Experience with telecom circuits and structured cabling
• Approximately 50% travel to retail locations and distribution centers. Position requires regular on-site support, implementation of activities, troubleshooting, and coordination with business stakeholders.

Hours: Monday - Friday, 8:00 am - 5:00 pm (Flexible). On-call rotation.

Location: Grand Rapids, MI

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.