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German Customer Support Specialist

Speakit • German: C1 • English: C1 • 12-month contract • 5 months ago
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Location
Remote (Portugal)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on May 6, 2026. Speakit scores D on the Alion truth index.

Overview
Company
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Profile match

Speakit

Speakit is a recruitment agency that places multilingual candidates in customer support, travel consulting, sales and technical support roles with international companies across Europe, offering relocation support to the people it hires. Most of its openings are for native speakers of Polish, Romanian, Portuguese, German, French and other languages at support centres in Athens and Lisbon, and it also provides payroll and HR services to client companies. The company is registered in Tallinn, Estonia.
speakitjobs.com • HQ: Tallinn, Estonia • Call Center Services • Recruiting & Staffing • 11-50 employees • Est. 2019

Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.

Key Responsibilities

  • Manage customer interactions via phone, email, and chat
  • Handle orders, refunds, shipping issues, and payment queries
  • Liaise with internal teams, couriers, and partners
  • Resolve complex cases and escalate when needed
  • Maintain high customer satisfaction and meet KPIs

Requirements

  • Fluent German + strong English (C1)
  • Strong communication and problem-solving skills
  • Detail-oriented and able to work under pressure
  • Team player with a proactive mindset
  • Flexibility for shift work

Working Hours

  • 40h/week, rotational shifts
  • Monday-Sunday, 07:00-24:00

Benefits

  • Without accommodation: ~€1,523
  • With accommodation: ~€1,200 + housing
  • Meal allowance (€7/day)
  • Performance bonus up to €150
  • Health insurance from day one
  • Paid holidays + bonuses

Training

  • 15-20 days (Mon-Fri, 09:00-18:00, in English)

Contract

  • Fixed-term (~12 months), with potential to become permanent
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