Senior Implementation Consultant (Supply Chain Risk Management)

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

As a Senior Implementation Consultant, you will play a key role in helping Sphera customers successfully implement and maximize the value of our supply chain risk management solutions.

You will own customer implementation projects from kickoff through to completion, working closely with customers to understand their business requirements, configure and enable the solution, provide training and guidance, and ensure they are able to achieve meaningful value from the platform.

We are looking for someone who combines strong supply chain expertise with project management and client-facing consulting skills. Experience in supply chain risk management is particularly valuable, as you will bring subject matter expertiseinto customer engagements while developing a deep understanding of Sphera's solutions.

This is a keyrole within the team, and we are looking for someone who can bring a high levelof expertiseand professionalism, share best practicesand help raise the standard across the wider implementation team.

What You’llDo

Lead Customer Implementations

• Own customer implementation projects from initialkickoffthrough to successful completion.

• Typically manage implementation projects, ensuring projects are delivered on time, within scope and to a high standard.

• Lead customer meetings and workshops to understand business requirements, processesand objectives.

• Translate customer requirements into effective solution configurations and implementation approaches.

• Provide customer training and guidance, helping users understand how to effectively use the platform and maximize its value.

• Act as a trusted advisor throughout the implementation, using your supply chain expertiseto provide practical recommendations and guidance.

• Manage project timelines, deliverables, risksand customer expectations.

Supply Chain & Subject Matter Expertise

• Apply your knowledge of supply chain management and, ideally, supply chain risk management (SCRM) to customer engagements.

• Understand supply chain processes, procurement, supplier managementand global supply chain risks and how these can be managed through technology.

• Bring industry knowledge and best practices into customer projects.

Project Management & PMO

• Apply strong project management and PMO principles across customer engagements.

• Manage project planningand project backlogsidentifyingproject risks and dependencies and proactively manage them through to resolution.

• Maintain accurateproject documentation and contribute to internal implementation best practices.

• Work closely with internal teams, including Customer Care, Productand other delivery functions, to continuously improve processes and the customer experience.

Pre-Sales & Commercial Support

• Support the Sales team during the pre-sales process, bringing implementation and supply chain expertiseto prospective customers.

• Contribute to solution scoping, project estimates, proposalsand implementation planning.

• Participate in customer discussions and demonstrations where your subject matter expertisecan add value.

• Help ensure that proposed solutions are realistic, achievableand aligned with customer requirements.

Team & Continuous Improvement

• Share knowledge, best practicesand implementation approaches with colleagues.

• Contribute to improving implementation methodologies, templates, documentationand processes.

What You’llBring

Essential

• Strong professional experience in Supply Chain Management, with experience in areas such as procurement, supplier management,sustainability,supply chain operationsor supply chain risk.

• Experience working in a client-facing consulting, implementation, project managementor similar role.

• Strong understanding of supply chain processes and challenges.

• Demonstrable experience managing projects, workstreams or customer engagements from start to finish.

• Strong communicationandstakeholder management skills, with the ability to work confidently with customers and internal teams.

• Ability to understand complex business requirements and translate them into practical technology solutions.

• Strong organizational skills and the ability to manage multiple projects and priorities.

• Fluent English, both written and spoken.

• Comfortable working independently while also contributing to a collaborative team environment.

Highly Desirable

• Experience specifically within Supply Chain Risk Management (SCRM).

• Experience implementing or working with supply chain risk management, procurement, supplier managementor compliance technology/software.

• Previousexperience with a supply chain risk management software provider or consultancy.

• Experience with platforms or solutions used for supplier risk, supply chain resilience, third-party riskor supplier intelligence.

• Previousexperience as an Implementation Consultant, Functional Consultant, Project Manager, PMO or Business Consultant.

• Knowledge of supply chain risk, supplier resilience, geopolitical riskor third-party risk management.

What We’reLooking For

We are particularly interested in candidates who have developed their expertisewithin supply chain risk management, either through consulting, technology implementationor an industry role.

Experience with a competitor or a supply chain risk technology provider would be highly relevant. However, we are also open to candidates with strong supply chain expertise and a proven background in project management, consulting or customer delivery who are interested in developing their software and implementation expertise.

Most importantly, you will be someone who enjoys working directly with customers, solving complex problemsand combining industry knowledge with technology to deliver practical outcomes.

You will also have the opportunity tobroaden your experience across different Sphera products and regions, developing a strong foundationacross implementation, project management, consultingand pre-sales.

Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.