ZCM - PMO

Location: Cheltenham, Gloucestershire The role: We are looking for an experienced PMO professional to provide project management, coordination and governance support within a complex technology and business transformation programme. You will help plan, track and drive delivery activity, ensuring priorities, risks, dependencies, decisions and actions remain visible, controlled and progressed through to completion. You will also maintain accurate project information and provide clear reporting to support effective decision-making.

Key responsibilities: Maintain integrated delivery plans, milestone schedules, RAID logs, dependency maps, decision records and action trackers. Configure and maintain Azure DevOps work items, backlogs, queries, dashboards and status controls. Monitor delivery progress, identify potential delays or conflicting information and coordinate practical recovery actions.

Support governance forums and project meetings by preparing structured agendas and relevant materials. Capture decisions, actions, owners and deadlines, following up to ensure actions are completed. Prepare concise status reports and leadership updates covering progress, milestones, risks, issues and dependencies.

Build effective working relationships across business, functional and technical teams, delivery partners and senior stakeholders. Maintain structured, accessible and audit-ready project documentation. Support planning, prioritisation, resourcing and governance activities across programme delivery.

Your skills: Previous PMO experience within a complex technology, ERP or business transformation programme. Experience maintaining integrated plans, RAID logs, governance packs, action trackers and executive reports. Practical experience using Azure DevOps Boards, including backlogs, work items, queries, dashboards and delivery reporting.

Strong organisation, attention to detail, time management and prioritisation skills. Clear and confident communication skills, with the ability to work effectively with a range of stakeholders. A curious and analytical approach, with the ability to identify patterns and suggest practical improvements.

Proactive ownership and the confidence to escalate risks, blockers and dependencies when required. A collaborative and adaptable approach within a changing programme environment. A degree or equivalent professional experience in project management, business, technology or a related subject.

A project management qualification such as PRINCE2, APM PMQ or PMP would be desirable.