Partner Success Manager

Job Title: Partner Success Manager

Location: Beijing, China

Closing Date: Oct 31st 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.

About AI Growth and Partnerships

For over 180 years, Springer Nature has been empowering experts to solve the greatest challenges humanity is facing. This includes, in the age of AI more than ever, providing trusted, dependable and computable scientific information. The AI Growth and Partnerships team supports AI Developers, R&D teams and Institutions with data, technology and professional services -- helping our partners achieve their goals and AI ambitions. From summarization to text and data mining, from augmented generation to model fine tuning: AI Growth and Partnerships support both Springer Nature and the markets it serves with sustainable and copyright compliant AI-ready products.

About the role:

We are seeking a Partner Success Manager dedicated to the China, South Korea, and Mongolia markets. This role is responsible for building, managing, and growing strategic partnerships with leading AI companies, and for providing data-driven insights that help partners achieve maximum value from our products. The role will also coordinate cross-functional teams to ensure smooth operations and support innovative go-to-marketinitiatives in the region.

Role Responsibilities

Relationship Management

· Build and maintain strong, trust-based relationships with AI partners across the region

· Develop and execute partner success plans covering onboarding, adoption, satisfaction, and long-term retention

· Ensure partners understand data structures, integration methods, and best practices

· Coordinate with internal teams to resolve technical, operational, or data-related issues promptly

· Support renewal cycles and identify opportunities for upsell or deeper integration

Operations & Cross-Functional Coordination

· Build, and oversee internal workflows to support complex commercial cases.

· Ensure timely and effective collaboration across multiple functions

· Drive continuous improvement of processes

Data Insights & Reporting

· Analyze partner usage data to identify trends, risks, and opportunities

· Deliver actionable insights to internal stakeholders and partners

Market Intelligence & GTM Innovation

· Monitor the AI ecosystem in China and South Korea, including partner needs, competitive trends, and emerging opportunities

· Support the development of innovative go-to-market strategies tailored to the region

Support and Assistant

· Provide support to leader as needed, finish tasks assigned by leader

Job Requirements:

· 3+ experience working with AI/ML companies, data products, or enterprise technology clients, familiar with technology products

· Master degree in STEM, with medicine as a plus

· 3+ years of experience in partnership, customer success, project management, or related responsibilities,

· Strong analytical skills with the ability to interpret data and generate insights

· Excellent communication and relationship-building abilities

· Proven ability to manage complex workflows and coordinate across multiple teams

· Experience with CRM and customer success platforms, e.g. Salesforce, is a plus

· Business-level English and Mandarin Chinese

At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

Job Posting End Date: