Client Service Associate

Position Summary

The Client Services Associate plays a crucial role in delivering professional, reliable, and customer-focused mail and package services to students, faculty, staff, and university departments. This position is essential for supporting daily mailroom operations, which include receiving, sorting, processing, tracking, and distributing incoming and outgoing mail and packages. The ideal candidate will exhibit strong organizational skills, attention to detail, professionalism, and a commitment to providing exceptional customer service in a dynamic university environment.

Essential Duties and Responsibilities

• Receive, sort, scan, and process incoming mail and packages from various carriers, including USPS, UPS, FedEx, Amazon, DHL, and others.
• Verify package information, accurately enter tracking details, and ensure items are processed in accordance with established procedures.
• Notify recipients when mail and packages are available for pickup through designated tracking and notification systems.
• Assist students, faculty, staff, and university departments with inquiries related to mail, package pickups, delivery questions, and shipment concerns.
• Verify recipient identification and obtain required signatures to ensure the secure release of mail and packages.
• Maintain accurate records of incoming and outgoing mail, package movement, deliveries, and customer interactions.
• Prepare outgoing mail and packages for shipment, including sorting, labeling, weighing, and completing applicable shipping documentation.
• Maintain an organized, clean, and secure mailroom, warehouse, and package storage area.
• Follow all established security protocols, chain-of-custody requirements, and mail-handling procedures.
• Identify, research, and resolve package discrepancies, misdirected items, and customer service concerns promptly.
• Communicate professionally with university representatives, delivery drivers, coworkers, and management.
• Assist with inventory management, supply replenishment, and general mailroom administrative duties.
• Support additional operational assignments as needed to ensure efficient daily service delivery.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service, mail services, shipping and receiving, warehouse operations, or a related field is preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency, including data entry, email, and package tracking systems.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Commitment to confidentiality, accountability, and excellent customer service.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and move packages weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to bend, reach, and perform repetitive tasks associated with mail processing and package handling.

Core Competencies

• Customer Service Excellence
• Attention to Detail and Accuracy
• Communication and Professionalism
• Time Management and Organization
• Teamwork and Collaboration
• Accountability and Reliability
• Problem-Solving and Initiative
• Safety and Security Compliance

Work Environment

This position operates within a university mail services environment, requiring regular interaction with students, faculty, staff, vendors, and delivery personnel. The associate must thrive in a fast-paced setting while upholding established service standards, safety practices, and operational procedures.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.