Client Service Associate

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Manager, or equivalent leadership.

Job Overview:

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: shipping & receiving of mail & packages, fulfilling requests for document printing, delivering mail & packages to site staff, inventory of paper & supplies in copy rooms, providing basic copier support including changing toner cartridges and other light facilities responsibilities.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Provide 5-star customer service to all employees (in all forms of communication).
• Receive inbound mail & packages, use handheld scanner to capture package information in package tracking system, relocate items from loading dock to mail center or appropriate internal recipient.
• Handle all items received through adherence to all safety & security requirements and quality assurance processes.
• Send outgoing mail & packages utilizing postage meter and shipping software application.
• Review and reply to emails inquiries regarding incoming items, answer phone calls from site staff, assist clients who walk up to mail center.
• Light cleaning duties as assigned including maintaining the mail center and mail stations in a neat, orderly fashion.
• Cross train in other areas of mailroom operations.
• May be required to drive a company vehicle on occasion.
• Adhere to all required policies and procedures.
• Maintain a professional appearance and attitude at all times.
• Other duties as assigned by supervisor or manager.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 2+ years relevant work experience preferred.
• Ability to work independently with minimal supervision.
• Pallet jack, pull cart/dolly and handheld scanner experience preferred
• Ability to work assigned work hours determined by manager plus occasional overtime on short notice.
• Strong verbal and written communication skills.
• Excellent customer service skills with a hospitality mindset.
• Current knowledge or ability to learn computer-based systems required for functions of position, especially Microsoft Office.
• Knowledge and understanding of shipping & receiving procedures.
• Good organization and time management skills.

Physical Demands:

• Approximately 100% of the time this position requires the below physical demands.

o Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

o Ability to lift or move 20-40 lbs. or greater, frequently.

o Ability to walk, bend, kneel, stand, and/or sit for an extended period.

o Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.).

o Able to sit for 2-3 hours at a time processing data and creating shipping labels.

o Ability to work in an environment with changing climate conditions- e.g. hot weather, rain/snow and cold temperatures.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation: 

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$18.50—$19.50 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.