Forward Deployed Engineer

JOB DESCRIPTION

• Role: Forward Deployed Engineer (Voice & Conversational AI) - Scale Voice & Conversational AI product suite across 0-1, 1-0, 10-100 journeys
• Department: Product Management
• Reports To: Head of Product
• Location: Gurugram. Great, if you have a US travel Visa.
• Team Stage: Series B
• Key Partners: Product, Engineering, GTM, Onboarding, Customer Success
• Work hours: US hours (6pm IST onwards), frequent US travel

About Spyne

Spyne is building the AI operating system for automotive retail. Starting with visual merchandising and expanding into conversational AI, Spyne helps dealers move inventory faster, respond to buyers instantly, and run more of the dealership stack with AI. Founded by operators from Amazon, Cox, and OYO, Spyne has grown 30x in under three years and now powers 1,500+ dealerships across the US. Its products, Studio AI and Vini AI, are coming together into a full-stack Retail AI platform for modern dealerships. Backed by Accel, Vertex Ventures, and Storm Ventures, Spyne is emerging as one of the category leaders redefining how dealerships operate in the AI era.

• Studio AI: https://www.youtube.com/watch?v=j0_CsQpCbwg
• Vini AI: https://www.youtube.com/watch?v=WFjhPWp6gJU

The role

Spyne sells AI to US franchise auto dealers. Vini AI is our voice agent for the dealer BDC: it handles sales inbound, sales outbound, and service inbound calls that a dealership would otherwise staff with people.

This role owns the technical side of making a dealer successful with Vini, from the first sales conversation to a live, performing deployment. You sit between our Sales, Onboarding, and Success teams as the person who can answer the hard product questions, configure the agent for a specific rooftop, debug a call flow at 11pm Central, and tell a GM why their service line is now booking 30% more appointments.

We have people who sell, onboard, and manage accounts. You are the one who makes the technology work for each customer across all three sta

ges.You sit inside the product org. That's deliberate. You're the shortest path between a dealer who's blocked and the Product and Tech teams who can unblock them, and you're the field signal that decides what Vini builds next

What you’ll own?

Pre-sales and sales closure

• Join sales calls and demos as the technical authority on Vini. Answer dealer questions about call handling, integrations, data, and accuracy that an AE can't
• Run proof-of-concept setups for prospects. Configure a working agent against the dealer's real call scenarios so they hear it before they sign
• Map each prospect's BDC workflows (which calls, which CRM, which DMS, which phone system) and tell Sales what's straightforward and what's hard
• Build the technical knowledge base that lets AEs answer common questions without you, so your time goes to the deals that actually need it.

Implementation and onboarding

• Own the technical onboarding once a dealer signs. Connect Vini to their CRM, DMS, and telephony, configure the three call workflows, and set up routing, scripts, and escalation rules for their store
• Get the agent from copilot to autopilot on the dealer's timeline. Tune prompts, intents, and call logic against real calls until the dealer trusts it to run unattended
• Train the dealer's staff and BDC managers on how Vini fits their day, what to expect, and how to read its output
• Cut onboarding time. Find the steps that slow every deployment and turn them into repeatable setup, templates, or product requests

Post-onboarding success

• Become the subject matter expert the Success team brings in when an account has a technical problem they can't solve: a drop in answer rate, a workflow that needs reconfiguring after the dealer changes process, a new integration
• Monitor live deployments. Watch call performance, catch failures before the dealer does, and fix the agent or the config
• Expand accounts. Move dealers from one workflow to three, from one rooftop to a group, by proving Vini works on the calls they were nervous about

What we expect?

• 4+ years as an engineer, solutions engineer, FDE, or implementation engineer, with real time in front of customers. You've shipped code and you've also sat across from a frustrated user and fixed their problem live
• Comfort with APIs, integrations, and reading logs to find why something broke. You don't need to be a senior backend engineer, but you debug without waiting for the eng team
• Product sense. You can look at a pile of customer problems and tell which ones are config, which are training, and which are real product gaps. You write requests engineers want to pick up
• Experience working directly with Product and Engineering teams: filing well-scoped issues, sitting in on prioritization, and pushing for customer-facing fixes without burning the relationship
• Experience with at least one of: voice AI or conversational AI, telephony or contact-center systems, or CRM/DMS integrations
• The judgment to talk to a dealership GM and a Spyne engineer in the same hour and translate between them
• Willingness to work US-overlapping hours and travel to the US often, sometimes for a week or more at a time. Dealers want to see a person on site during go-live
• A bias toward owning the outcome. When a deployment stalls, you don't hand it off. You find out why and you fix it

Bonus:

• You've built or deployed production voice agents and know where they fail: latency, interruption handling, transfers, intent confusion
• You've owned a product feedback loop before: collecting field signal, turning it into specs, and seeing your requests through to shipped features
• You've been the first FDE or early implementation hire somewhere and built the playbook from nothing