Salesforce Service Cloud Developer

Tech Stack:

• Salesforce Service Cloud

• Apex, SOQL, LWC

• Salesforce Flow

• REST/SOAP APIs

• Platform Events & CDC

• SAP & Informatica integrations

• Git, Azure DevOps, Copado

• OAuth & Salesforce Security

• Agentforce / Einstein AI (nice to have)

Required Qualifications:

• 5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud.

• Strong expertise in Apex, SOQL, LWC, and Salesforce Flow.

• Proven experience building and supporting integrations using REST/SOAP APIs.

• Solid understanding of Service Cloud capabilities, including Case Management, Service Console, and workflow automation.

• Ability to translate business requirements into scalable, high-quality technical solutions.

• Strong troubleshooting, communication, and stakeholder management skills.

• Comfortable working independently in a global, remote environment.

• Fluent English

• Experience with Omni-Channel, Salesforce Knowledge, Entitlements, and SLA management.

• Knowledge of Sales Cloud and cross-cloud Salesforce integrations.

• Experience with SAP, Informatica, Platform Events, and CDC.

• Familiarity with Copado, Git, and Azure DevOps.

• Understanding of Salesforce security architecture, OAuth, and Connected Apps.

• Exposure to Agentforce, Einstein AI, or AI-powered customer service solutions.

• Salesforce certifications (Platform Developer I/II, Service Cloud Consultant, etc.).

• Experienced in using AI tools in day-to-day workflow.

Project Description:

Join an international team driving the evolution of a global Salesforce Service Cloud platform. As a Salesforce Developer, you will play a key role in delivering innovative customer service solutions, automating business processes, and integrating Salesforce with enterprise applications. This is an opportunity to work on impactful projects, collaborate with global stakeholders, and help shape the future of customer experience through scalable technology solutions.

Scope of Services:

• Develop, customize, and enhance Salesforce Service Cloud applications using Apex, LWC, SOQL, and Salesforce Flow.

• Design and optimize customer service processes, including case management, routing, escalation, and resolution.

• Build and maintain integrations between Salesforce and enterprise platforms using REST/SOAP APIs, Platform Events, and CDC.

• Collaborate closely with business and IT stakeholders to gather requirements and deliver effective solutions.

• Support system performance, data integrity, security, testing, deployments, and ongoing platform improvements.

• Participate in technical design discussions and contribute to the continuous enhancement of Salesforce architecture and best practices.