Technical Support Engineer

Team Summary
We are an Emulated Data Collection team responsible for gathering essential data for a variety of programs. Our work focuses heavily on smart home and IoT security devices, encompassing both commercially available products and devices in early-stage development. To capture this data, we emulate real-world events using custom actions or predefined scenarios to create the exact conditions required. Our data collection takes place indoors and outdoors across diverse lighting and weather conditions. Throughout these scenarios, we interact with a wide range of subjects and objects, including people, cars, animals, packages, and custom objects such as doors, windows, and specific vehicle parts.

Job Summary
We are seeking a dedicated Quality Support Engineer to drive hardware readiness, manage equipment inventory, and provide technical field support for our data collection operations. In this role, you will lead the end-to-end technical preparation for project launches, taking ownership of flashing, configuring, and assembling hardware setups, as well as troubleshooting equipment issues for our field engineers. The ideal candidate is a practical, self-driven specialist with a solid foundation in QA, hardware, or network basics. If you are someone who can confidently manage physical hardware installations, work independently to keep project equipment fully operational, and thrive in a hands-on technical environment, this role is a great fit for you.

Responsibilities and Duties
Flash, configure, and assemble hardware and device setups for project launches
Provide hands-on field support, remote troubleshooting, and technical onboarding for engineers
Perform physical hardware and network installations using power tools
Manage full inventory tracking and maintenance for all office and field equipment
Mitigate technical risks (e.g., backup power, spare devices) and administer team accounts
Draft technical SOPs using AI tools (e.g., Cursor) and collaborate with cross-functional teams

Qualifications and Skills
Background in QA, hardware, software, or network basics
Familiarity with smart home, IoT, or embedded devices
Hands-on proficiency with power tools (drilling, mounting, etc.) for physical setups
Proficiency in Google Workspace, Jira, Confluence, and AI tools
Strong communication, teamwork, and time management skills
At least B1 level of English

Nice to have
Practical experience with CAD and 3D printing to create custom mounts, brackets, or protective cases
Basic scripting skills (Bash, Python) or foundational system administration experience

We offer multiple benefits that include
The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member.
Competitive compensation and perks. Annual performance review.
Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.
Gig-contract.
21 paid vacation days per year, paid public holidays according to the Ukrainian legislation.
Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
Medical insurance is provided from day one. Sick leaves and medical leaves are available.
Free meals, fruits, and snacks when working in the office.