ServiceNow Architect
First seen by Alion on Sep 28, 2026.
We are looking for an experienced ServiceNow Architect to lead the architecture, design, and implementation of enterprise ServiceNow solutions. The ideal candidate should have strong hands-on experience across the ServiceNow platform, excellent understanding of ITSM processes, and the ability to translate business requirements into scalable and secure technical solutions.
Key Responsibilities :
- Design and architect end-to-end ServiceNow solutions aligned with business and enterprise architecture requirements.
- Lead ServiceNow implementations, upgrades, enhancements, and platform transformation initiatives.
- Define technical architecture, integration patterns, data models, workflows, and application frameworks.
- Work closely with business stakeholders, product owners, developers, and technical teams to understand requirements and provide architectural solutions.
- Provide technical leadership and guidance to ServiceNow developers and implementation teams.
- Design and implement integrations between ServiceNow and enterprise applications using REST, SOAP, APIs, IntegrationHub, MID Server, and other integration technologies.
- Ensure solutions follow ServiceNow best practices, scalability, security, performance, and maintainability standards.
- Review technical designs, code, configurations, customizations, and deployment approaches.
- Drive automation and optimization of IT service management processes.
- Support platform governance, technical standards, architecture documentation, and roadmap development.
- Troubleshoot complex technical issues and provide recommendations for platform improvements.
- Stay updated with new ServiceNow releases, features, applications, and industry best practices.
Required Skills & Experience :
- Strong experience as a ServiceNow Architect / Technical Architect.
- Extensive hands-on experience with the ServiceNow platform.
- Strong knowledge of ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Experience with ServiceNow application development, configuration, scripting, workflows, and Flow Designer.
- Strong proficiency in JavaScript and ServiceNow scripting.
- Experience with REST/SOAP APIs, IntegrationHub, MID Server, and third-party integrations.
- Strong understanding of ServiceNow data model, ACLs, roles, security, and platform architecture.
- Experience with ServiceNow upgrade, implementation, customization, and migration projects.
- Ability to create high-level and low-level technical architecture and solution design documents.
- Strong analytical, problem-solving, communication, and stakeholder-management skills.
Skills
ServiceNow, ServiceNow Architect, ITSM, ServiceNow ITSM, ServiceNow Implementation, ServiceNow Integration, Incident Management, Problem Management