Solutions Architect, CRM

Position Purpose:

The Solutions Architect, CRM is responsible for setting and owning the technical direction for our Salesforce platform. This senior, hands-on leadership role ensures the platform is reliable, scalable, secure, and well-integrated with the company’s broader enterprise architecture. The Solutions Architect, CRM defines the architecture, data model, and integration strategy; establishes standards and governance; and leads the technical roadmap that enables our AI-driven sales-enablement strategy. As the technical authority on the platform, this role guides architects, developers, and administrators and ensures Salesforce scales with the business.

Key Responsibilities:

• Architecture Ownership: Own the end-to-end solution and technical architecture for Salesforce. Ensure the platform is reliable, scalable, secure, and performant at enterprise scale.

• AI and Sales Enablement: Architect the foundation that enables AI-driven capabilities and customer intelligence. Lead the technical roadmap that supports the AI-driven sales-enablement strategy.

• Enterprise Alignment: Align platform architecture with the company’s broader enterprise architecture and standards. Partner with security, data, and infrastructure teams to ensure compliance and resilience.

• Data and Integration Strategy: Define the data model, security/sharing architecture, and integration strategy, including API-led and event-driven approaches. Plan for large data volumes, integrations, and platform health as the business grows and acquires.

• Standards and Governance: Establish technical standards, design patterns, governance, and environment/release strategy. Conduct design and code reviews to uphold quality and best practices.

• Technical Leadership and Risk Management: Lead major design decisions, build-vs-buy evaluations, and technical risk management. Mentor architects, developers, and administrators and grow technical capability across the team.

Direct Manager Direct Reports:

The Solutions Architect, CRM reports directly to the Senior Engineering Manager, CRM. This position does not have direct reports but provides technical leadership and mentorship to architects, developers, and administrators. The Solutions Architect collaborates extensively with the Product Owner, the Sr. Manager, and the security, data, and infrastructure teams to ensure technical alignment and platform health.

Travel Requirements:

• <15>

Physical Requirements

• Frequently operates a computer, keyboard, mouse, and other standard office equipment

Working Conditions

• 4 days per week onsite in the Mckinney Corporate Office

Minimum Qualifications:

• Deep expertise in Salesforce architecture: data modeling, security, integration, and performance

• Strong grasp of enterprise architecture and how Salesforce fits within a broader technology landscape

• Experience designing for scalability, reliability, and security in mission-critical systems

• Proven technical leadership and the ability to influence engineering and executive stakeholders

• Experience with data warehousing and platforms such as Snowflake, with working knowledge of SQL

• Salesforce Application Architect and/or System Architect certifications

• Working familiarity with the technical environment: Salesforce multi-cloud, React/JS web applications, Azure APIs, ETL pipelines, Salesforce DX, Git, and CI/CD

• Experience with AI/ML enablement, customer intelligence/CDP, and data governance

Preferred Qualifications:

• Certified Technical Architect: Holds the CTA credential or is actively progressing toward it.

• AI/ML and Copilots: Experience enabling AI/ML capabilities and copilots on the platform.

• Non-Native UI Experience: Experience with non-native web apps/UI built on top of the Salesforce platform.

• Industry Experience: Background in distribution, manufacturing, or M&A-driven growth environments.

Minimum Education:

• A Bachelor's degree in Computer Science, Engineering, or a related field is required.

Preferred Education:

• An advanced degree in a relevant discipline is highly desirable.

Minimum Years of Work Experience:

• A minimum of 10 years in technical roles, including 4+ years architecting Salesforce solutions at enterprise scale.

Certifications:

• Salesforce Application Architect and/or System Architect certifications required.

• Certified Technical Architect (CTA) preferred.

Competencies:

Work Location: Mckinney Corporate Office

Remote/Virtual, hybrid or in-office: 4 days per week in office

Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104

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As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

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Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.