Software Release Manager

Description: Flexibility: Hybrid work model (6 days in the SS&C office per month) and a business casual dress code, including jeans. Centralized location - a 6-minute walk from Phrom Phong BTS station or a 10-minute walk from Sukhumvit MRT station.
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave.
Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check-Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry, and Provident Fund Contribution.
Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity.
Training: Hands-On, Team-Customized, including SS&C University.
Education: Paid further education opportunities for eligible employees.
Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for eligible employees.
Who you'll work with.
This role sits at the centre of release activity and works across many groups. You will work most closely with Delivery Managers and the IT Service Delivery Lead, and regularly with Infrastructure and SRE teams, IT Service Delivery Managers, Engineering Managers, and business and product stakeholders. There may be some client-facing interaction, although most client communication will flow through the IT Service Delivery Lead. As SS&C is a global company, you will regularly work with colleagues across different time zones.
Key accountabilities.
Own the release process - take end-to-end ownership of the release process for all Transfer Agency platform software releases, from planning through to deployment and post-release review.
Own the release calendar - maintain a clear, forward-looking release calendar and coordinate release windows across multiple teams, platforms and time zones.
Manage dependencies and conflicts - identify, sequence and resolve dependencies and conflicts between releases so that changes land safely and in the right order.
Safeguard version integrity - perform version management across all environments, manage the sequencing of upgrades and maintain the version dependency mapping so that environments never end up with conflicting versions.
Own release procedures - be accountable for the quality of release procedures, ensuring they are complete, reviewed and correct, even where others are the authors.
Own release notes - own the creation and distribution of clear, accurate release notes for each release.
Drive simplification - lead the drive towards simpler environments and versioning, reducing complexity and risk over time.
Advance release automation - work with engineering teams to strengthen continuous delivery pipelines and release automation.
Champion AI-powered ways of working - leverage AI across the role to plan, coordinate, document and communicate, and encourage its adoption to lift the pace and quality of releases.
Role responsibilities.
Release planning & coordination.
Own and maintain the release calendar across the Transfer Agency platforms, coordinating release windows, freezes and blackout periods.
Work with engineering teams on release planning - defining scope, readiness criteria and sequencing for each release.
Identify and manage cross-team and cross-platform dependencies and conflicts, sequencing releases to avoid collisions.
Coordinate upgrades that involve integrations with third-party or externally managed products within SS&C - for example where API connections exist between the platform environment and another managed product.
Facilitate release readiness reviews and go/no-go decisions with the relevant stakeholders.
Version & environment management.
Perform version management across all environments and manage the sequencing of version upgrades.
Maintain the version dependency mapping and actively prevent conflicting versions from being introduced into any environment.
Drive the simplification of environments and versioning to reduce complexity, cost and risk.
Maintain clear traceability from build to environment so the state of every environment is always known.
Procedures, release notes & documentation.
Be accountable for the quality of release procedures - ensuring they are authored, reviewed and correct, without necessarily being the subject-matter expert who writes them.
Own the creation and distribution of release notes for every release.
Maintain accurate, up-to-date release documentation and runbooks as a single source of truth for release state.
Release automation & continuous delivery.
Partner with engineering teams to design, build and improve continuous delivery pipelines and release automation.
Encode approval gates, promotion and validation into pipelines to make releases more repeatable and lower-risk.
Apply sound CD fundamentals - artifact and version management, environment promotion, and progressive deployment and rollback strategies such as blue-green, canary and rolling releases - to raise release quality.
Champion reproducible, identifiable releases - so that every environment's contents can be traced to a known build, and older releases can be reliably rebuilt.
Stakeholder management & communication.
Act as the central point of contact for release status, providing clear, business-level communication to stakeholders at all levels.
Work closely with Delivery Managers and the IT Service Delivery Lead to align releases with delivery and service commitments.
Manage expectations on timing, sequencing and risk, discussing and agreeing priorities together where needed.
Support client-facing communication where required, typically through the IT Service Delivery Lead.
AI-powered ways of working.
Use AI extensively to plan, coordinate, generate release notes, map version dependencies, assess release risk and draft stakeholder communications.
Encourage the adoption of AI tooling across the teams involved in releases to improve pace and quality.
Stay current with emerging AI release-management practices and role-model their responsible, effective use.
Risk & continuous improvement.
Identify release risks early and work with teams to shape and carry out mitigation and rollback plans.
Run post-release reviews and use delivery metrics - such as the DORA measures (deployment frequency, lead time for changes, change failure rate and time to restore service) - to drive steady improvement in predictability, quality and pace, using them to improve the process rather than to compare individuals or teams.
Skills and competencies.
Release management expertise - strong background owning software releases in large, complex enterprise environments made up of many versioned components and services.
Continuous delivery knowledge - deep, practical knowledge of CD fundamentals is required, including continuous integration, artifact versioning, environment promotion, and progressive deployment and rollback strategies (blue-green, canary, rolling); hands-on experience designing and building continuous delivery pipelines is highly desirable.
Tooling - experience with release and deployment tooling such as GitHub Actions and Octopus Deploy; experience with any comparable CI/CD platform is valued alongside strong CD fundamentals.
Version & dependency management - proven ability to manage versioning across multiple environments, sequence upgrades and maintain a clear dependency map that prevents conflicts.
Coordination & organisation - able to juggle many parallel workstreams with meticulous attention to detail and a calm, structured approach under pressure.
Leading through influence - able to align and motivate teams towards safe, on-time releases through trust and collaboration, without direct line-management authority.
Stakeholder management - proven ability to manage and align diverse stakeholders, including delivery, infrastructure, SRE, service delivery, engineering and business teams.
Communication skills - excellent written and verbal communication, able to liaise confidently with technical and non-technical audiences across all levels of an organisation.
AI-first mindset - enthusiasm for and experience using AI tools to do more, with the drive to embed AI ways of working across the release process.
Risk & dependency management - ability to identify, communicate and mitigate release risks and manage cross-team and third-party dependencies.
Integration awareness - experience coordinating upgrades across integrated and third-party or externally managed products, including API-connected systems.
Financial services context - experience delivering in financial services or similarly complex, regulated environments is an advantage; knowledge of mutual funds or transfer agency is a plus.
We strongly encourage people to apply even if they don't meet every single requirement of this role.
Bachelor's degree or equivalent industry experience.
Demonstrated experience in a Release Manager, Release Engineering, DevOps, or equivalent role responsible for releases in complex enterprise environments - suited to a senior, lead or principal-level practitioner.
Practical knowledge of continuous delivery fundamentals is required; hands-on experience building CD pipelines (e.g. GitHub Actions, Octopus Deploy) is highly desirable.
Familiarity with a recognised change and release framework is valuable - for example ITIL change enablement, or a scaled-agile release role such as SAFe Release Train Engineer.
ITIL, SAFe (e.g. Release Train Engineer) or DevOps/cloud certification is an advantage.
Releases occasionally run outside standard business hours, so a degree of flexibility around release windows is expected - balanced by a supportive team and a focus on well-being. As part of a global organisation, you will also collaborate regularly with colleagues across different time zones.
Instils Trust - contribute to building a safe learning environment in the business where the team can be listened to and understood.
Collaborate - must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
Ensure Accountability - must take ownership of their assigned responsibilities and the outcomes generated and pursued.
Customer Focus - must understand customer and partner needs from both a functional and operational perspective.
Communicate Effectively - must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organization and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately.
Continuous Learning & Improvement mindset - continually seek opportunities for improvement - personal & organizational - believe that things can be better, have the desire and willingness to set aspiring goals and the commitment to see it through to completion.
LI-SM1.
CA-SM.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
SS&C FinTech Services (Thailand) Limited.
Human Resources Department - Talent Acquisition.
6th Floor, RSU Tower 571 Sukhumvit Road.
North Klongton, Wattana, Bangkok 10110.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Job skills required: DevOps
Job skills preferred: Cloud Computing