Desktop IT Engineer / Field Services Technician
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Role: Desktop IT Engineer / Field Services Technician / Desktop Systems Technician
Location: Tokyo, Japan
Type: Fulltime II Permanent
Job Description:
SS&C is a global leader in investment and financial services software, deliveringcutting-edgetechnology solutions to some of the world's largest financial institutions and healthcare organizations. Headquartered in Windsor, Connecticut, we empower our clients with innovative, secure, and scalable IT solutions.
Now,we'relooking forFieldServices Technician to join our organization. Ifyou'rea problem-solver with a passion for technology, client engagement, and continuous improvement, this role offers an exciting opportunity to grow and make an impact in a dynamic, global organization.
Why You Will Love It Here!
Be a Key Player: As the primary on-site IT contact for SS&C clients,you’llplay a crucial role in ensuring seamless IT operations and an exceptional user experience.
Exciting Growth Potential: Developexpertisebeyond desktop support, with opportunities to support technology deployments, office buildouts, and contribute to user experience improvements.
Client Engagement & Advisory: Provide hands-on support, advisory, training, incident management, and event support to improve IT service delivery and user experience.
Innovate & Expand Your Skillset: Engage in high-impact projects, includingnew technologyrollouts and infrastructure enhancements.
Global Collaboration: Work with colleagues to share knowledge, enhance operational efficiency, and support the professional onboarding of new employees.
What you will get to do:
IT Support & Systems Management: Provide hands-on IT support for SS&C client offices while partnering withglobal engineering and service desk teams to improve resolution times andidentifyimprovement opportunities.
User & Security Management:Support the implementation of security tools and best practices based on global standards.
Client Engagement & Training: Deliveradvisory, training, and real-time incident support to ensure a seamless IT experience for employees and clients.
Collaboration & Vendor Management: Work withglobal IT teams, vendors, and stakeholders tooptimizethe employeeexperience through improved IT service delivery.
Product Deployments: Support regionaltechnology deployments and real-estateprojects ensuring smooth implementation ofnew solutions.
Problem-Solving & Innovation: Proactivelyidentifyrisks and resolve technical problems, escalating critical issues when necessary.
What you will bring:
Education & Experience: A Bachelor’s degree or equivalent experience (3-5years in IT support) in a corporate environment (ideally the Financial Industry).
Technical Expertise: Strong knowledge of desktop systems, collaboration technologies, virtual environments, mobile devices, and enterprise IT tools (ServiceNow) to quickly resolve IT issues.
Client-Centric Mindset: Ability toproactively engage with SS&C Employees & Clientorganisations, providing training, advisory and leadership of initiatives that enhance their IT experience.
Global & Regional Collaboration:Experienced inworking across different time zones and with international teams to drive IT excellence.
Agility & Proactivity: Aproblem-solving mindset, with the ability to work independently in a fast-paced setting whilst helping achieve global consistency.
Flexibility: Awillingness and ability to work on-site across different office locations.
Fluent Japaneseandbusiness level English [speaking, reading and writing]
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.