Manager, IT

Key Responsibilities

Enterprise Application Solutioning & Architecture

• Lead the design, development, enhancement, and support of enterprise business applications.
• Define application architecture, technical standards, and best practices.
• Review solution designs to ensure scalability, security, maintainability, and compliance with enterprise standards.
• Support digital transformation initiatives by evaluating and recommending appropriate technologies and platforms.

Application Development & Platform Governance

• Provide technical leadership for OutSystems, Microsoft Power Platform, and other low-code platforms.
• Establish development governance, coding standards, release management, and application lifecycle management practices.
• Review and approve solution designs from internal teams and vendors.
• Ensure applications are audit-ready and adequately documented.

AI & Automation Enablement

• Drive AI adoption within the organization through Enterprise AI platforms ( Microsoft Copilot, Copilot Studio, Generative AI).
• Identify and implement AI use cases that improve operational efficiency and user productivity.
• Develop and govern AI-powered solutions, chatbots, knowledge management systems, and digital assistants.
• Provide guidance on AI governance, security, and responsible use.

Business Engagement & Solution Consulting

• Engage business stakeholders to understand operational challenges and translate requirements into technology solutions.
• Conduct platform suitability assessments and recommend optimal solutions.
• Support project estimation, planning, and implementation activities.

Vendor & Project Management

• Manage vendors and project teams to ensure delivery quality and adherence to timelines.
• Participate in system evaluations, procurement activities, and technical reviews.
• Ensure successful delivery of enhancement projects and new solution implementations.

Knowledge Management & Documentation

• Establish and maintain application documentation standards.
• Drive automation of system documentation, knowledge repositories, and support processes.
• Support knowledge transfer and capability development across IT teams.

Team Mentoring & Capability Building

• Mentor developers and citizen developers.
• Provide technical coaching on application architecture, AI technologies, and development best practices.
• Promote innovation and continuous improvement within the team.

Quality Assurance, Governance & Application Compliance

• Establish and enforce development standards, coding guidelines, security requirements, and review processes.
• Oversee testing strategies, including SIT, UAT, regression testing, and production readiness reviews.
• Ensure proper release management, deployment governance, and post-implementation support processes are followed.

Experience & Qualifications

• Minimum 4+ years of experience in IT management, application development, solution architecture, or technology leadership roles, preferably within an IT Shared Services environment.
• Proven experience managing enterprise web and portal application development teams, preferably utilizing OutSystems (O11 and ODC), Microsoft Power Platform, or other Low-Code/No-Code platforms.
• Hands-on experience designing, developing, and implementing AI-powered solutions, including Generative AI, Microsoft Copilot, Copilot Studio, Azure AI Services, AI chatbots, intelligent automation, or related AI technologies.
• Experience in translating business requirements into AI-enabled solutions and driving AI adoption across business functions.
• Familiarity with AI development concepts including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, AI agents, knowledge management solutions, and AI governance practices.
• Experience integrating AI capabilities with enterprise applications, workflows, APIs, and cloud platforms.
• Knowledge of AI security, privacy, responsible AI principles, and governance frameworks.
• Experience leading Proof-of-Concepts (POCs), technology evaluations, and innovation initiatives related to AI and automation.
• Technical Competencies
  • Strong understanding of enterprise application architecture, software development lifecycle (SDLC), DevOps, API integrations, and cloud technologies.
  • Expertise in OutSystems, Microsoft Power Platform, Power Automate, and enterprise application development best practices
  • Working knowledge of Microsoft Copilot ecosystem, Copilot Studio, Azure OpenAI Services, Azure AI Foundry, or equivalent AI platforms.
  • Understanding of AI model deployment, prompt engineering, chatbot development, workflow orchestration, and intelligent automation capabilities.
  • Experience establishing governance frameworks covering application security, development standards, architecture reviews, and AI compliance requirements.
• Leadership Competencies
  • Ability to lead, mentor, and develop application, AI, and Low-Code/No-Code development teams.
  • Strong stakeholder management and consulting skills with the ability to communicate technical concepts to business audiences.
  • Excellent communication, leadership, problem-solving, and project management capabilities.
  • Demonstrated ability to drive innovation, digital transformation, AI adoption, and continuous improvement initiatives.
• Preferred Certifications (Advantageous):
  • Microsoft Certified: Azure AI Engineer Associate
  • Microsoft Certified: Power Platform Solution Architect Expert
  • Microsoft Copilot for Microsoft 365 Specialization
  • OutSystems Professional / Associate Reactive Developer Certification
  • AI Governance, Generative AI, or Cloud Architecture related certifications