Operations Support Coordinator

About the role: Deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate, as well as event support as required. What you'll be doing: Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure Provide a professional switchboard service, re-directing calls as appropriate, capturing accurate messages and management of the voicemail functionality Maintain security of Reception areas acting as first line of defense, monitoring access, ensuring adherence to internal security policies, management of visitor access and new starter cards, and escalating security concerns or incidents where appropriate Facilitate corporate meeting room bookings for employees and Partners, including prioritization of requests, working alongside Post Room and Security teams to ensure correct set ups Support the wider Operations Support team, by being the location interface with Corporate Real Estate Ensure any facilities issues are raised in a timely manner and monitored accordingly Coordinate and manage the bookings of visitor parking and electric vehicle charging arrangements alongside managing access into car parks via intercom system Support the wider operations and Wealth Management teams with projects and administrative tasks, in line with Partnership Supports agreed ‘menu of services’.

Where applicable provide on the ground support for events held in our SJP buildings Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries. Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities Develop and review processes and ways of working to improve efficiency and adapt to business needs Support with the facilitation of event set-up for our Community events About you: You are a professional, personable and organised individual who enjoys creating a welcoming and positive experience for visitors and colleagues alike. Confident communicating with people at all levels, and with excellent administration and prioritisation skills, you'll be willing support a variety of operational and event-related tasks as required.

Previous experience in a reception, customer service, hospitality or administrative role would be advantageous, alongside proficiency in Microsoft Office and a commitment to delivering high-quality service and building strong working relationships. Essential Criteria: Strong customer service experience Collaborative team player Understanding of the importance of brand awareness Self motivated Ability to prioritise when faced with competing tasks Confident with Microsoft Suite Desirable Criteria: Corporate experience Systems experience (ideally Salesforce) A background in events