Front Office Coordinator

SoundWorks Hearing Centers, a respected and established network of hearing care providers across the Dallas-Fort Worth (DFW) and East Texas areas, is seeking a friendly, organized, and patient-focused Front Office Coordinator to join their team in Tomball, TX. Known for a collaborative and growth-focused environment, SoundWorks fosters a culture that values work-life balance, professional development, and employee satisfaction. Position Overview The Front Office Coordinator plays an important role in creating a welcoming and positive experience for patients while supporting the daily operations of the hearing care clinic. This position is ideal for someone who enjoys working with people, is detail-oriented, and can manage multiple administrative responsibilities in a busy healthcare setting.

Key

Responsibilities Greet patients and visitors, providing a welcoming and professional experience. Manage appointment scheduling, confirmations, and patient check-in and check-out. Answer incoming calls, respond to patient inquiries, and assist with appointment requests. Maintain accurate patient records and update information in the practice management system. Enter and update patient insurance information in the system. Collect patient payments and process transactions accurately. Coordinate with hearing care providers to ensure smooth patient flow and efficient daily operations. Assist patients with basic hearing aid inquiries, including coordinating service appointments and repairs. Support general office operations, including maintaining supplies, organizing paperwork, and managing correspondence. Build positive relationships with patients and provide exceptional customer service.

Requirements Previous experience in a medical office, reception, or customer service role preferred. Strong communication and interpersonal skills with a patient-first approach. Excellent organizational skills and attention to detail. Ability to multitask and prioritize responsibilities in a fast-paced environment. Comfortable using computers, scheduling software, and electronic patient records. Professional, dependable, and able to work both independently and collaboratively.

Benefits Health benefits Generous paid time off and holidays Matching retirement plan Supportive and collaborative work environment Opportunities for professional growth and development