Change Manager, Data Risk Squad, CC

Job Summary

Support the Product Owner & team with the activities required for reducing data risk and sustaining the low-risk environment across the “Data Conduct” risk type and corresponding sub risk types such as Data Quality, Data Sovereignty, Privacy, Record Keeping, and Responsible AI for the CIB business. The role will initially focus on Record Keeping for Markets.

These activities include but are not limited to:

• Successful and timely Delivery of associated Risk Treatment Plan (RTP)
• Implementation of the Standards in BAU
• Execution and maintenance of the controls / frameworks required for compliance with the Standards, regulations and sustenance of the low-risk environment
• Supporting Record Keeping systems operation, controls, regulatory traceability matrices, record cataloguing, record retrievals and related actions. This will include supporting regulator exams on record keeping and responses to external parties such as third-party venues.
• Collaboration with Central Data Office (CDO) and Data Shield Programme (DSP) to roll out centralised enablers that aids with risk reduction and/or Standards Implementation

Key Responsibilities

Strategy

• This role is positioned to support the Product Owner and broader Data Risk Squad in enabling relevant CIB businesses to achieve compliance with the Bank’s Data Management Standards and associated regulations. The role will initially focus on Record Keeping for Markets.

Business

• Develop a deep understanding of the current state of data, processes, and systems for CIB
• Support the completion of key milestones in accordance with the data risk objectives, which may include but is not limited to, delivering the Risk Treatment Plan, completing the required remediations and implementing the relevant Standards in BAU
• Perform the Data Discovery exercise for the relevant Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory etc.)
• Conduct Gap Analysis of current state against the requirements in the Data Standard.
• Coordinate reviews and sign-off with relevant stakeholders such as Group Process Owner (GPO), Country Process Owner, Risk Framework Owner (RFO), Operational Risk (OR) and more.
• Carry out Business Impact Assessments on the business and process from the tools/enablers that the Central CDO team delivers to CIB.
• Design Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment & drive implementation plan
• Support and/or execute change management activities including but not limited to development of training materials, development of operational guidance etc.
• Effectively engage working level business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences
• Build strong and effective relationships with programme and business counterparts
• Work effectively with other members within or outside of the team to ensure that deliverables are completed timely and to the required quality standards

Processes

• Scope is limited to CIB processes, but more primary those for Banking, Coverage and Markets (including FSS)
• Support usage and training others for using data related enablers and systems
• Assess existing systems and controls for compliance and ability to meet the relevant data regulations.
• Work in Enterprise agile environment to define and deliver business value
• Lead squads to deliver business requirements, functional design, journeys design, configuration, testing, training and implementation of the relevant changes / systems
• Propose and/or setup Key Performance Indicators / Metrics (KPIs / KPMs), including metrics for the various risk types
• Support the design and implementation of mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support
• Support the design of the Target Operating Model, Business Impact Assessment and implementation of the tools / enablers that the centralised / group CDO / COO team delivers to CIB
• Perform feasibility and options analysis for implementing all the standards across all stages of planning and execution
• Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
• Master and gain in-depth understanding of the Data Conduct standards to ensure the smooth and effective delivery of Data Privacy, Data Book of Work (BOW) for CIB
• Facilitate the simplification and/or operationalisation of the Group standards and accompanying Country Addenda / Schedules (where applicable) for CIB
• Work closely with the CIB Product Owner(s) and the broader data team to drive reduction of the Data risks and monitor all major risk issues and concentrations. Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.

People & Talent

• Effectively manages relevant business stakeholders across CIB

Risk Management

• Work closely with the CIB Product Owner(s) and the broader Data Team to drive reduction of the Data risks and monitor all major risk issues and concentrations. Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.

Governance

• Supports the setup and/or maintenance of the relevant governance forums

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head of CIB Data Management & Governance and associated team
• Data Management & Governance teams for other Businesses and Functions
• CFCR I Data Risk Framework Owner and Data Standard Owners
• Operational Risk
• Group Chief Data Office (CDO) and team
• Group I Country Process Owners
• Group I Country Process Owner Support
• Chief Product Owner and the Hives
• Business Heads/ delegates
• Product Management (System/Platform Owners)
• Technology Delivery Partners

Skills and Experience

• Project Management
• Business Acumen
• Planning: Tactical, Strategic
• Agile Methodologies
• Analytical Thinking
• Business Process Design
• Stakeholder Management
• Communication (oral, written, presentation)
• Time Management

Qualifications

Specific skills/experience/attributes:

• Experience working in or consulting for Financial Institutions is critical. Knowledge of Corporate & Institutional Banking, particularly Markets is preferred.
• Experience with understanding and mapping a complex business process to determine how specific regulatory obligations & policy requirements impact a process and the respective controls/elements in those processes.
• Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.
• Able to prioritise work, manage stress, time, and change effectively
• Prior experience working in Agile Scrum team will be advantageous
• Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have
• Experience working with business, operations, compliance and technology stakeholders across varying levels of seniority
• Good problem solving / analytical skills
• Ability to take initiative, identify opportunities and work with minimal management oversight
• Strong communication skills - oral, written and presentation
• High level of attention to detail with the ability to identify areas of focus for solution design and implementation
• Ability to create effective work relationships across functions & borders
• Good presentation, time management, negotiation and influencing skills
• Any other relevant project management certification(s)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.