Supervisor, Cash Ops - Payment Processing

Job Summary

• Ensure all outward telegraphic transfers are processed completely, according to customer request while observing all policies, regulations, and controls.
• Ensure all cases of reported delayed or non-receipt of OTT are promptly investigated and resolved.
• Ensure that ITT’s which cannot be processed due to incomplete/non-receipt of disposal instructions are promptly investigated
• Ensure that foreign currency clearing is done in accordance with laid down policies and procedures in a safe and controlled environment without losses.
• Ensure all outstanding items on the Nostro/Suspense related to international transfers are promptly investigated and resolved.
• To ensure “end to end “processing of STS Cheques adhering to all policies and procedures and maintaining quality service

Key Responsibilities

Payments

• Laise with Team Lead on decisions regarding daily operational activities relating to International Payment transactions in compliance with operational procedures and regulatory controls
• Processing of all foreign currency clearing transactions in compliance with operational procedures and regulatory controls
• To conduct call-back confirmation for all OTT transactions processed in the unit in line with call-back procedures and to conduct 2nd level call-back confirmation for branch transactions in accordance with the transaction amount limits and subject to delegated authority limit.
• Ensure timely processing of all outward payments to the GBS processing team checking that all relevant details have been accurately captured on DOTOPAL both the manual regulatory and N-STP S2B payments.
• Review and treat scanned OTT instructions on RCP
• Follow up with GBS Chennai to ensure that responses are sent out for all enquiries and chasers regarding OTT.

Undertake all Key Control Reviews.

• Ensure full understanding of all relevant policies and procedures especially the CBN FX document to ensure there are not breaches or exceptions.
• Assisting the Lead, Cross border payments and Head of Cash Management Operations on Recovery strategies (DR & BCP)
• Work with Team Lead, Cross border payments to coordinate the Evacuation Process, roll call, compliance to departmental responsibilities as defined in the Departmental BC

Service

• Communicate with branches to ensure speedy forwarding of OTT documents to meet the standard processing deadlines.
• Provide appropriate support to the product programs initiated by Corporate and Institutional Banking and Wealth and Retail Banking
• Ensure adequate communication between the department and both internal and external customers.
• Ensure all client transactions and queries are handled promptly and confirmed to both client and the relationship team.

Investigation (Nostro / Suspense Accounts)

• Daily review of outstanding Items on Nostro reconciliation, ensuring that there are no outstanding Items over 1 days.
• Escalate all items outstanding over 3 days
• Review and ensure that all outstanding items on all payment suspense account are closed timely. Ensure no outstanding Items beyond the approved life span of the respective accounts.

Others

• Provides input to the development and enhancement of Cross border payment products especially as it relates to systems and procedures.
• Reviews internal systems to seek ways of improving processes to ensure smooth workflows are achieved.
• Seek opportunities for improvement of workflow to improve client service experience and reduce costs.
• Performing other duties as may be assigned by manager
• Assist Info Tech and Ops to create and maintain a compliance culture through sample testing of compliance monitoring undertaken as RP, training, periodic self-assessments, generating accurate and timely reports, compliance monitoring plan, assessment of regulatory risks and ensure that controls exist to mitigate them.
• Assist the compliance function by communicating effectively internal policies/guidelines and regulatory requirements, proactively alerting compliance issues, implementing departmental operating instructions to ensure compliance with internal policies and external regulatory requirements and coordinate in regulatory inspections.

Money Laundering

• Ensure to remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to: “identifying our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers to protect both customers and banks’ interest.
• Follow up with the Sanction team handling for both FCY Outward Telegraphic Transfer and FCY Inward Telegraphic Transfers.

Health and Safety

• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents* and incidents**; and
• Bring to the attention of the management any hazard in the workplace

Skills and Experience

Must-have Skills

• Excellent written and verbal communications
• Good analytical skills to analyse, interpret, resolve and change workflow and improve productivity
• Ability to identify, analyse and manage operation risks

Other Skills

• Good PC skills - word processing and spreadsheets/PowerPoint
• Adaptable and flexible Independent and innovative

Qualifications

Key Experiences

• Thorough knowledge of Central bank of Nigeria foreign exchange Manual and associated regulations/ and In-depth knowledge of SCB’s Payment policy manual and swift standards.

Certifications/Qualifications

• Degree plus 3 years banking experience

Languages

• English Language

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.