Inside Sales Associate

Custom Hoists is currently hiring an Inside Sales Associate to work as part of a team responsible for generating revenue by proactively reaching out to potential clients, building relationships, and closing sales over the phone or through online channels. The role requires a strong combination of interpersonal skills, product knowledge, and sales techniques to effectively communicate the value proposition of the company's products and services to potential customers.

This position reports to the Customer Success Manager.

**This position works on-site full-time at our Hayesville, Ohio location.

What You’ll Do 

Embody and champion Standex International’s core values of integrity, accountability, empathy, collaboration, and innovation through daily interactions and decision-making.

Prioritize safety practices and precautions for yourself and others, adhering to company and industry regulations and protocols

Reinforce company objectives, initiatives, and values through daily decision-making, shareholder interactions, and continuous improvement activities

Align decisions, actions, behaviors, and priorities with company objectives, initiatives, and values

Utilize company performance management and learning resources to take ownership of performance, development, and competencies

Answer and accurately action inbound customer calls, partnering with internal and external stakeholders

Primary point of contact for customers

Enter, amend, and maintain accurate purchase orders

Prepare and send quotes to customers and potential customers

Enter & maintain customer records

Generate daily outbound shipments

Track shipment status of customer orders

Create export shipment documentation

Provide field sales support

Assist with monthly sales projections

Issue credit memos, send order acknowledgements

Communicate pertinent operational and customer information to stakeholders, to promote timely and consistent knowledge and execution across the operation

The scope of the job may change as necessitated by business demands.

This position involves occasional exposure to a non-climate-controlled manufacturing environment and requires following basic safety precautions. This position requires wearing full PPE to protect from potential hazards on the shop floor.

This position requires anywhere from light to moderate physical activity, such as walking, sitting, and standing for extended periods of time, as well as engaging all motions necessary to efficiently & safely perform job duties.

What You’ll Bring

Associate’s degree or 3+ years’ relatable experience

1-3 years of inside sales and/or customer service experience in a non-retail environment

Demonstrated ability to partner cross-functionally and build effective relationships with personnel across all levels of the industry and organization, internally and externally

Proven method to prioritize tasks and manage multiple projects simultaneously

What We Value 

Proven experience in inside sales, telemarketing, or a related field, ideally with a custom manufactured product

Proficiency using Microsoft 365 and field related systems

Active listening and negotiation abilities

Self-motivated and results-driven attitude

Ability to work independently and as part of a team

Adaptability to fast-paced environments and changing priorities

Strong organizational and time management skills

Demonstrated ability to read engineering drawings

Effective written, oral and presentation skills & application of situational and audience awareness

Proven ability to convey information clearly and professionally across all levels of the organization, verbally, nonverbally, and in writing

Custom Hoists, Inc. offers a competitive compensation and benefits package, which includes:

Medical Insurance (PPO and HSA plans)

Dental Insurance

Health Savings Account

401(k) with company contribution

11 paid holidays per year

Paid Vacation

Tuition Reimbursement Program