National Account Manager Ecommerce

Build Your Career With Us

The What

As aNational Account Manager, eCommerce, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Vice President, Retail Sales.

This position combines strategic account leadership with strong operational ownership and requires close collaboration across sales, finance, supply chain, marketing, category, content, and customer operations teams. The National Account Manager acts as the single-threaded business owner for Amazon Canada, ensuring strong customer partnership, disciplined execution, and alignment with both Canadian and broader North American eCommerce strategies. This role currently manages one direct report supporting digital shelf, item setup, compliance coordination, and account execution activities

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

What You Will Get To Do

• Own the Amazon Canada 1P business and serve as the primary commercial lead for the account, with accountability for sales growth, profitable growth, market share, and P&L delivery.
• Develop and execute annual, quarterly, and ongoing business plans aligned to strategic priorities and customer opportunities.
• Build strong relationships with Amazon stakeholders and lead business reviews, planning discussions, and customer negotiations across annual terms, promotional programs, funding, assortment, and ongoing opportunities.
• Own baseline and promotional forecasting, partnering with supply chain, demand planning, and customer operations to manage inventory flow, replenishment, in-stock performance, and other operational barriers affecting service or sales.
• Lead internal and external alignment on promotional planning, submissions, timing, funding, and execution in partnership with Channel Marketing and Amazon.
• Manage item lifecycle and digital shelf execution, including new item setup, PDP readiness, content accuracy, assortment changes, discontinuations, and resolution of listing, ordering, price block, and other catalog-related issues within Vendor Central.
• Oversee product updates, recalls, compliance-related changes, operational alerts, returns, and other SKU-level issues impacting account performance.
• Manage Amazon advertising investment and account budgets, making recommendations on priority brands, divisions, and SKUs to support traffic, conversion, and profitable growth.
• Review fines, deductions, shortages, and other account charges, taking action to improve account health and protect profitability.
• Lead recurring business reporting, forecasting updates, financial reviews, and performance analysis, including POS commentary, forecast-versus-actual tracking, and leadership report-outs.
• Collaborate closely with cross-functional, global eCommerce, and U.S. teams to align strategy, execution, and business priorities.
• Provide leadership to a direct report while influencing cross-functional partners to deliver strong account execution.

Who You Are

• Bachelor’s degree in Business, Marketing, Sales, Finance, or a related field.
• 5+ years of progressive experience in sales, eCommerce, account management, or customer business management.
• Direct experience managing Amazon or a major eCommerce customer, preferably within a 1P / Vendor Central environment.
• Strong understanding of account planning, forecasting, promotions, negotiations, and profitable growth management, including customer P&L ownership.
• Strong analytical and financial acumen, with the ability to interpret data and translate insights into action.
• Experience working cross-functionally with supply chain, finance, marketing, and operations teams.
• Advanced proficiency in Excel, PowerPoint, and Power BI, with comfort using reporting tools, retail analytics, and customer portals.
• Strong communication, organization, and project management skills.
• Ability to manage multiple priorities in a fast-paced, highly dynamic customer environment.

What You Get

• Competitive compensation, with an anticipated annual base salary of $100,000-$120,000, based on your experience, skills, qualifications, and market location.
• Performance-based earning potential through a discretionary sales incentive bonus targeted at 25% of your annual salary, based on the achievement of defined objectives and plan terms. Bonuses are not guaranteed.
• A hybrid work environment, with in-office and remote work determined by business needs and role requirements.
• Comprehensive benefits package designed to support the health, well-being, and financial future for you and your family.
• The tools you need to succeed, including a company cell phone, and laptop.
• A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.
• Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.
• An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.
• Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse, and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals, and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.