Manager, Retail Talent Programs(J105112)

岗位职责 / Responsibilities

Main Purpose and Job Scope

Welcome to Starbucks Learning Center China (SLC), where we are dedicated to shaping the future of learning and development at Starbucks China. As the leading force behind partner growth and organizational excellence, SLC focuses on building workforce core skills, enhancing leadership capability, elevating culture and partner experiences, and building a talent bench for the future. Through innovative initiatives and impactful programs, we strive to empower our partners, foster a culture of inclusion and belonging, and drive sustainable growth across the organization. Join us on this journey of transformation and continuous learning as we shape the future together.

The Manager, Retail Talent Solutions is responsible for translating evolving retail business and talent needs into practical, high-impact talent and learning solutions.

This role independently diagnoses business and talent challenges, generates insights, designs development solutions, facilitates key learning and talent experiences, and drives initiatives from concept through implementation and evaluation.

The role works across established retail talent programs and emerging business priorities, requiring strong problem framing, solution design, facilitation, project ownership, data interpretation and synthesis capabilities.

Key Accountabilities

Responsibilities and essential job functions include but are not limited to the following:

1. Business & Talent Need Diagnosis

• Partner with Retail Operations, HRBPs and business leaders to understand talent and capability needs.
• Clarify ambiguous business requests, identify the underlying problem and define desired outcomes.
• Use interviews, stakeholder input and data to generate actionable insights and inform solution design.

2. Talent Solution & Experience Design

• Design end-to-end talent development solutions, including learning journeys, workshops, action learning, leader dialogues, assessment activities and on-the-job development interventions.
• Design key experiences and events within talent programs, such as launches, graduations, talent forums, business immersion experiences and leadership dialogues.
• Translate real business scenarios into practical learning tools, facilitation activities, discussion formats and development experiences.
• Develop scalable and reusable toolkits, guides and solution frameworks.
• Continuously improve existing talent programs based on participant feedback, business needs, learning data and talent outcomes.

3. Facilitation & Capability Enablement

• Facilitate key workshops, leader sessions and development experiences.
• Partner with internal SMEs, business leaders and external experts to co-create relevant learning content and experiences.
• Build internal delivery capability so that solutions can be scaled through business leaders and internal facilitators.
• Support continuous improvement of facilitation quality and learning effectiveness.

4. Talent Insights & Synthesis

• Analyze talent, learning, readiness and program data to identify patterns, gaps and development opportunities. Translate complex information into clear insights, implications and recommendations.
• Produce structured project reviews, talent reports and milestone summaries to support decision making.
• Leverage AI and digital tools to improve analysis, content development and reporting efficiency.

5. Program Governance & Delivery

• Manage project scope, milestones, stakeholders, risks and delivery quality across multiple initiatives.
• Conduct structured post-program reviews and translate findings into program and talent development improvements.

任职要求 / Requirements

Required Experience, Knowledge, Skills and Abilities

• Bachelor’s degree in Human Resources, Business, Education or a related field.
• 5-8 years of experience in talent development, learning or related HR disciplines, , preferably within a sizeable FMCG or Retail MNCs.
• Strong problem-solving and solution design capability, with the ability to turn ambiguous business needs into clear and practical solutions.
• Proven experience in independently managing complex learning or talent initiatives from design through implementation.
• Strong business curiosity and learning agility, with the ability to quickly understand business context and talent challenges.
• Strong project ownership and ability to manage multiple priorities in a fast-moving environment.
• Clear written and verbal communication skills.
• Comfortable using AI and digital tools to improve work quality and efficiency.
• Able to work effectively through ambiguity and proactively drive results.