CRM Engineer

Job Description

As a DevOps & Application Engineer at StarHub - IS Divisions, you will own the build-and-release pipeline and contribute production-grade code that powers our customer-facing platforms. This hybrid role spans infrastructure automation, Kubernetes operations, Jenkins pipeline design, AWS provisioning, and hands-on software development. If switching fluently between Helm charts and Python modules excites you, we want you driving our next-generation deployment strategy.

Key Responsibilities

• Define and enforce DevOps policies and best practices, with a strong focus on trunk-based development (short-lived feature branches, continuous integration gates, automated code-quality checks).
• Design, develop, and maintain CI/CD pipelines in Jenkins using Pipeline-as-Code (shared libraries, scripted & declarative).
• Write and manage build scripts and infrastructure tooling (Shell, Python, Groovy) to automate the software-delivery lifecycle.
• Administer multi-cluster Kubernetes environments (EKS & OCP), including Helm chart development, RBAC, network policies, and autoscaling.
• Tune PostgreSQL for performance, high availability, and disaster recovery (logical replication, pgBackRest).
• Implement GitOps workflows (Argo CD or Flux) to promote reproducible, auditable deployments.
• Provision and manage AWS resources (EKS, RDS/PostgreSQL, EC2, S3, IAM).
• Build and maintain Infrastructure as Code (Terraform or CloudFormation).
• Contribute application code in Python, Go, or TypeScript, participating in design reviews and performance profiling.
• Establish observability with Splunk, Prometheus, Grafana, CloudWatch, and incident-response workflows (PagerDuty/VictorOps).
• Author technical documentation and provide knowledge transfer to internal teams

Qualifications

• Tertiary Education in Computer Science, Software Engineering, or related field
• 4+ years of combined experience in DevOps, SRE, or Software Engineering.
• Expertise with containerized environments, Kubernetes internals, and Helm.
• Hands-on production experience with Jenkins and CI/CD best practices.
• Proficiency in at least one programming language (Python, Go, or JavaScript/TypeScript).
• Strong SQL skills and proven PostgreSQL administration experience.
• Solid understanding of AWS core services, IAM security, and cost-optimization practices.
• Familiarity with Infrastructure as Code (Terraform, CloudFormation).
• Comfortable with Linux internals, networking fundamentals, and shell scripting.
• Agile mindset with experience working in Scrum teams.
• Excellent communication, documentation, and collaboration skills.

Preferred Certifications

• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)
• AWS Certified Solutions Architect (Associate or Professional)