Customer Support Specialist (all genders)
About Us
STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments.We’re focused on delivering deployable, high-performance systems-not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe-today.
About the team
You will join the Customer Operations Team, serving as the vital link between customers, the Sales department, and Logistics to ensure smooth operational workflows and deliver top-tier customer service.
Your mission
Drive seamless end-to-end order processing-from entering order data into the ERP system to final product delivery-while ensuring high customer satisfaction and maintaining precise logistics standards.
Responsibilities
Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.
Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.
Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.
Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.
Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.
Qualifications
Education: Completed commercial training or apprenticeship (e.g., in industrial trade, wholesale, or foreign trade) or an equivalent qualification.
Experience: 2+ years of relevant experience in internal sales, order management, or customer service.
Technical & Domain Expertise: Practical experience with ERP systems (e.g., SAP SD, Microsoft Dynamics) and a solid understanding of Incoterms.
Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.
Languages: Business fluency in German and English (both written and spoken) to support national and international clients.