Long applicationsign-up on Oracle

Assistant Manager - QA [GR_JB]

Startek • Call Center Services • 1 year ago

Smart Apply

Similar jobs

1,898,539open jobs

111,452companies

254,609added this week

Browse all

Location

In office (Iskandar Puteri)

Seniority

Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Aug 20, 2025. Startek scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Startek

Startek is a provider of tech-enabled solutions across the areas of omnichannel marketing, customer experiences, digital transformation, process management, analytics, and cloud computing to global brands.

startek.com • HQ: Greenwood Village, United States • Call Center Services • 5000+ employees • Est. 1987

Key Responsibilities:

Develop and implement QA frameworks tailored to project operational requirements
Collaborate with stakeholders to define KPIs and quality benchmarks
Ensure consistent calibration across QA teams and operations
Supervise and mentor QA Analysts and Specialists
Conduct regular performance reviews and provide coaching for skill enhancement
Foster a culture of continuous improvement and accountability
Identify gaps in service delivery and recommend corrective actions
Lead root cause analysis and implement preventive measures
Drive automation and digitization of QA reporting and analytics
Liaise with project’s quality and operations teams to align on expectations
Present insights, trends, and recommendations to senior management
Support client audits and compliance reviews
Generate and analyze QA reports to track performance trends
Provide actionable insights to improve customer satisfaction and operational efficiency
Monitor adherence to SLAs and compliance standards

Key Requirements:

Minimum 3-5 years of experience in Quality Assurance, preferably in BPO or customer service environments
Experience managing QA teams and working with high-volume accounts
Strong knowledge of QA methodologies, tools, and metrics
Excellent communication and stakeholder management skills
Proficiency in data analysis tools

Free account

Stop reading job ads. Get the ones that fit.

One free account turns this page into a shortlist built around your stack, your level and your pay.

Match on every job. Stack, seniority, pay and location, scored against your profile.

1,898,539 open roles. Read straight off company career pages, refreshed every day.

Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.

3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.

Create a free account Continue with Google

Free forever. No card. Under a minute.