Account Services, Product Owner, AVP

Job Description - AVP, Account Services Product Management

Client Transformation Pathway Project

What are we looking for?

• State Street Alpha Service product team is seeking a versatile individual for an Assistant Vice President role with strong product development, product lifecycle management, client relationship, and business analysis skills. This role is dedicated to the development and support of services and product offerings within the Account Onboarding and Account Lifecycle Management area, as part of our Client Transformation Pathway Project.

• This position is central to our transformation pathway program, driving change and innovation for client onboarding and lifecycle management. The qualified individual will develop and deliver products, business solutions, and strategies aligned with Alpha Account onboarding and data integration with downstream consumers. This leader will focus on driving front, middle, and back-office service innovations that support and streamline end-to-end integration, servicing, and interoperability for Alpha clients.

Why this job is important to us

• State Street Alpha brings together data and capabilities across the investment lifecycle to help our clients make better decisions, grow at scale, and deliver returns for their clients. We partner with clients to optimize their operations, data, and technology footprint by leveraging the Alpha Platform and outsourced Alpha Services.

• This role is pivotal in supporting our Client Transformation Pathway Project, ensuring seamless integration and delivery of strategic solutions for Alpha clients. The successful candidate must be skilled in analyzing complex business service flows across front, middle, and back-office operating models for Alpha Clients, with a focus on post-trade execution lifecycle products and services. They will also drive strategic solution design, business architecture, and business solutions/services while leading program/project execution and reporting.

What you will be responsible for

• Establish strong partnerships with project sponsors and stakeholders in Operations, Technology, and other product teams within State Street to influence and coordinate cross-functional business solutions and products, in support of client and business goals.

• Act as a liaison between business and technology teams to support product demand opportunities as part of product strategy and development.

• Design, develop, and implement client-facing products.

• Drive analysis and design using Agile practices and processes, focusing on establishing a culture and process of continuous delivery.

• Possess strong knowledge of front-to-back investment management/investment services processes and various asset classes.

• Gather business/system requirements by facilitating user/client meetings and engaging with stakeholders.

• Demonstrate strong industry and regulatory experience inclusive of complex business processes and instruments best practices across the transaction lifecycle.

• Identify, compile, analyze, and document business requirements that accurately and thoroughly reflect business needs and changes.

• Play the role of Product Owner in Agile room, drive development, testing, and rollout in coordination with IT and business.

• Document business requirements using clear, concise language consistent with the methodology framework.

• Participate in special projects, e.g., conducting research, collecting, and providing requested data, etc.

• Lead initiatives related to the Client Transformation Pathway Project, ensuring alignment with strategic objectives and successful delivery of transformation milestones.

• Collaborate with cross-functional teams to identify opportunities for process improvement and automation within client onboarding and lifecycle management.

What we value

• Creation of business process flows and defining the business problem, solution, and design using various tools such as Visio.

• Understanding of the investment management industry and system development lifecycle methodologies to support projects through their life cycle, with an emphasis on the analysis stage.

• Excellent analytical and interpersonal skills for diverse and senior audiences.

• Excellent time management and organization skills, with the ability to manage multiple competing priorities.

• Ability to think creatively and strategically with a focus on achieving outcomes.

• Experience with writing features/requirements.

• Product Owner role experience using Agile Methodologies.

• Proficiency with MS Office Products; MS Access, Visio; Jira, Confluence, PowerPoint.

• Demonstrated excellence in business writing, development of business process flow diagrams, making comparisons regarding current and future processes, and effective communication.

• Ability to analyze entity-relationship diagrams and logical data models to validate design against requirements.

• Familiarity with financial reporting, business intelligence, and data warehousing principles.

• Understanding of BI/reporting tool architecture, functions, and features.

• Experience in leading transformation initiatives and managing change within complex organizations.

• Strong stakeholder management and communication skills to drive alignment and adoption of new processes.

Education & Preferred Qualifications

• Bachelor’s degree in finance, MIS, Information Technology, or a related field of study.

• 7-10 years of experience in data analysis, Operations, or Product Management.

• Ability to write SQL code for data analysis.

• Experience working on large-scale transformation projects, preferably within financial services or investment management.

• Prior involvement in client onboarding or lifecycle management initiatives is highly desirable.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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