Robotics Field Engineer - MEX

Staubli • Associate's Degree • 2 months ago
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Salary
≈ $27k – $80k per year (Estimated)
Location
In office (Querétaro)
Seniority
Middle · 3+ years exp
Employment
Full-Time
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Staubli

Staubli is a Swiss mechatronics group headquartered in Pfaffikon, Switzerland, and founded in 1892 in Horgen. The company runs three divisions covering textile machinery, quick release connectors and fluid couplings, and industrial robotics, including cleanroom and high speed pick and place robots. It is family owned, manufactures in Europe and Asia, and serves the automotive, semiconductor, pharmaceutical, and textile industries from subsidiaries in around 30 countries.
staubli.com • HQ: Pfäffikon, Switzerland • Mechanical Components • Hardware • Textile Manufacturing • Manufacturing • Industrial Robotics • Robotics • Industrial Machinery • 5000+ employees

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

Reports to:

Local Service Manager / Head of Services North America

Responsibilities and Objectives:

Field Service & Customer Support

  • Provide on-site repair, troubleshooting, maintenance, and programming support
  • Diagnose robotic systems and resolve issues efficiently
  • Restore system operation and ensure customer satisfaction
  • Support commissioning and emergency interventions

Remote Support & Hotline

  • Provide technical support via phone and email
  • Manage customer hotline requests
  • Guide customers through troubleshooting and resolution remotely

Service Execution & Reporting

  • Document activities in CRM
  • Provide detailed service reports
  • Track system performance and issues

Coordination & Improvement

  • Coordinate with service management and teams
  • Provide feedback for continuous improvement
  • Support knowledge sharing

Adheres to all safety, quality and environmental standards

  • Bachelor’s or Associate degree in Engineering, Robotics, or related field
  • 3+ years experience in robotics or industrial automation
  • Strong robot programming and troubleshooting skills
  • Knowledge of electrical, mechanical, and control systems
  • Ability to read and interpret technical documentation
  • Strong communication and customer interaction skills
  • Willingness to travel up to 75%
  • Fluent English speaker

Work schedule:

Willingness to travel as required both domestically and internationally (up to 75%)

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